Technical Product Support Specialist

Insight Global; Sarasota (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

Insight Global in Sarasota, FL seeks a Product Support Specialist to serve as the primary technical resource for customers and internal teams. You will troubleshoot product issues, respond to inquiries via phone, email, chat, and ticketing systems, and document interactions and resolutions in CRM.

This role emphasizes collaboration with Product, Quality, and Engineering to drive product improvements. A base salary of $50,000–$55,000 is offered, with opportunities for training and growth.

Qualifications

• 2+ years of experience in customer service or related customer-facing role.

Responsibilities

• Provide product and application support via phone, email, chat, and support ticketing systems.
• Document customer interactions and resolutions in CRM.
• Escalate complex issues to Product, Quality, or Engineering when needed.
• Create and maintain FAQs and knowledge-base articles; contribute to training materials.
• Collaborate with Product, Sales, Marketing, Quality, Engineering, IT and other teams to improve the customer experience.

Skills

Customer service experience

Technical support

Communication skills

Ticketing systems

CRM software

ERP systems

Documentation

Education

Bachelor’s degree in a Science or Engineering-related field, or equivalent relevant experience

Tools

CRM software

Support ticketing systems

ERP systems

Microsoft Office

Knowledge base tools

Job description

Insight Global in Sarasota, FL seeks a Product Support Specialist to serve as the primary technical resource for customers and internal teams. You will troubleshoot product issues, respond to inquiries via phone, email, chat, and ticketing systems, and document interactions and resolutions in CRM.

This role emphasizes collaboration with Product, Quality, and Engineering to drive product improvements. A base salary of $50,000–$55,000 is offered, with opportunities for training and growth.