Technical Product Support Specialist

Lovibond; Sarasota (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Lovibond's Product & Applications Group in Sarasota, FL is seeking a proactive Product Support Specialist to serve as the primary contact for troubleshooting, product questions, and customer experience. You will respond to inquiries via email, chat, phone or ticketing systems, and collaborate across Product, Quality, Engineering, Sales and Marketing to maintain accurate support records in the CRM.

Role supports post-sale training and cross-functional improvements, with a focus on delivering

Qualifications

• 2+ years experience in a customer service related field.
• Bachelor's degree in a Science or Engineering-related field, or equivalent experience.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, chat, phone, or ticketing systems in a timely and professional manner.
• Troubleshoot product issues and guide customers to solutions.
• Document customer interactions in support systems and CRM.
• Escalate complex issues to appropriate internal teams.
• Collaborate with Quality and Product teams to identify recurring issues and improvements.
• Assist with product onboarding and post-sale trainings for customers and channel partners.

Skills

Customer service

CRM software

Communication

Problem-solving

Cross-functional collaboration

Multilingual (Spanish)

Education

Bachelor's degree in Science or Engineering

Tools

CRM systems

Ticketing systems

ERP systems

Job description

Lovibond's Product & Applications Group in Sarasota, FL is seeking a proactive Product Support Specialist to serve as the primary contact for troubleshooting, product questions, and customer experience. You will respond to inquiries via email, chat, phone or ticketing systems, and collaborate across Product, Quality, Engineering, Sales and Marketing to maintain accurate support records in the CRM.

Role supports post-sale training and cross-functional improvements, with a focus on delivering