Technical Product Support Representative - Manufacturing

Marvin; Waterloo (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Assist customers and dealers with product questions and issues.
• Document cases clearly in the CRM for traceability.
• Coordinate with internal teams to resolve problems promptly.

Responsibilities

• Troubleshoot product and installation concerns and provide timely resolutions.
• Collaborate with manufacturing, engineering, and field teams.
• Maintain accurate case details and follow up on outstanding items.

Skills

Customer service

Technical troubleshooting

Documentation & CRM input

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.