Technical Product Support Representative - Manufacturing

Marvin; Grand Forks (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team in Grand Forks, ND. In this role you’ll assist customers, dealers, and internal partners with technical questions and issues related to Marvin’s premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Assist customers, dealers, and internal partners with technical questions and issues.
• Document cases in the CRM system for tracking and resolution.
• Collaborate with manufacturing, engineering, and field teams to resolve issues.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues related to Marvin’s premium windows, doors, and skylights.
• Troubleshoot product and installation concerns to identify root causes.
• Document and manage cases in the CRM system to ensure timely resolutions.
• Collaborate with manufacturing, engineering, and field teams to implement corrective actions.

Skills

Customer service

Technical troubleshooting

CRM documentation

Cross-functional collaboration

Tools

CRM system

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.