Technical Product Support Representative - Manufacturing

Marvin; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment.

Qualifications

• Experience answering technical questions about home improvement products.
• Ability to document cases and communicate with multiple teams.
• Strong problem-solving and attention to detail.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns with cross-functional teams.
• Document cases in the CRM and ensure timely, accurate resolutions.
• Collaborate with manufacturing, engineering, and field teams to improve processes.

Skills

Technical support

CRM experience

Customer service

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.