Technical Product Support Representative - Manufacturing

Marvin; Warroad (MN); On-site; USD 52,000 - 76,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team in Minnesota. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions in a people-first, family-owned environment.

Qualifications

• Detail-oriented problem solver with a customer-first mindset.
• Ability to troubleshoot technical questions and installation issues.
• Experience using CRM systems to document cases.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns and provide timely resolutions.
• Document cases in the CRM system and track status.
• Collaborate with manufacturing, engineering, and field teams to ensure accurate resolutions.

Skills

Customer service

Troubleshooting

CRM systems

Cross-functional collaboration

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.