Technical Product Support Representative - Manufacturing

Marvin; Fort Wayne (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience in customer-facing roles or service-oriented positions.
• Ability to troubleshoot technical questions and document findings clearly.
• Comfort collaborating with manufacturing, engineering and field teams.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions and issues.
• Troubleshoot product and installation concerns and document cases in the CRM.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Skills

Customer service

Technical troubleshooting

Communication

Cross-functional collaboration

Tools

CRM software

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.