Technical Product Support Representative - Manufacturing

Marvin; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. You will assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights.

You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions.

Qualifications

• Experience assisting customers with technical questions and issues.
• Ability to document cases clearly and accurately in a CRM.
• Comfort collaborating with sales, manufacturing and engineering teams.

Responsibilities

• Assist customers, dealers, and internal partners with product questions.
• Troubleshoot product and installation concerns to determine resolutions.
• Document cases in the CRM system and track status.
• Coordinate with manufacturing, engineering and field teams for timely fixes.

Skills

Customer-focused communication

Technical troubleshooting

Cross-functional collaboration

Tools

CRM system

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.