Technical Product Support Representative - Manufacturing

Marvin; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team in Wisconsin. You’ll help customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights, ensuring accurate resolutions.

You will troubleshoot product and installation concerns, document cases in our CRM, and collaborate with manufacturing, engineering, and field teams to deliver timely, high-quality support in a people-first, family-owned

Qualifications

• Assist customers, dealers, and internal partners with technical questions and issues.
• Document cases in the CRM system.
• Collaborate with cross-functional teams to ensure timely resolutions.

Responsibilities

• Troubleshoot product and installation concerns.
• Document cases in our CRM system.
• Collaborate with manufacturing, engineering, and field teams to ensure timely resolutions.

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.