Technical Product Support Representative - Manufacturing

Marvin; Duluth (MN); On-site; USD 52,000 - 72,000; Full time

Job summary

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team in Duluth, MN. You’ll assist customers, dealers, and internal partners with technical questions and install-related issues, and document cases in our CRM.

You’ll troubleshoot product and installation concerns, collaborate with manufacturing, engineering, and field teams to ensure timely, accurate resolutions, and contribute to safety and continuous improvement in our family-owned environment.

Qualifications

• Experience in customer support.
• Ability to troubleshoot technical questions.
• Familiarity with CRM systems.

Responsibilities

• Assist customers, dealers, and internal partners with technical questions.
• Troubleshoot product and installation issues.
• Document cases in the CRM and coordinate with teams.

Skills

Customer support

Technical troubleshooting

CRM documentation

Cross-functional collaboration

Tools

CRM system

Job description

Marvin is seeking a Product Support Specialist to join our Customer Service & Support team. In this role, you’ll assist customers, dealers, and internal partners with technical questions and issues related to our premium windows, doors, and skylights. You will troubleshoot product and installation concerns, document cases in our CRM system, and collaborate closely with manufacturing, engineering, and field teams to ensure timely, accurate resolutions. This position fits a detail-oriented problem solver who values craftsmanship, safety, and continuous improvement in a people-first, family-owned environment.