Global Software Engineer II - Semiconductor Equipment

Applied Materials, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 100,000 - 137,000; Full time

Job summary

Applied Materials, Inc. in Santa Clara, CA, is seeking a Software Support Engineer to analyze and resolve equipment software issues for high-value customers. You will provide timely updates, collaborate with product teams, and contribute to documentation and change notifications.

The role involves creating feature procedures, participating in design reviews, and mentoring junior engineers. Travel is expected up to 10% with a comprehensive benefits package.

Qualifications

• Analytical mindset to resolve software issues
• Strong communication with stakeholders
• Collaboration across teams

Responsibilities

• Analyze and resolve Applied Materials’ equipment software application and systems issues of moderate complexity.
• Provides customer software support via Software Ticketing system.
• Provides timely updates/reports to all stakeholders on key customer software issues.
• Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
• Participates in developing customer focused feature documentation for external software features.
• Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.

Job description

Applied Materials, Inc. in Santa Clara, CA, is seeking a Software Support Engineer to analyze and resolve equipment software issues for high-value customers. You will provide timely updates, collaborate with product teams, and contribute to documentation and change notifications.

The role involves creating feature procedures, participating in design reviews, and mentoring junior engineers. Travel is expected up to 10% with a comprehensive benefits package.