Field Technical Support Engineer - Semiconductor Equipment

Applied Materials; Santa Clara (CA); On-site; USD 111,000 - 152,000; Full time

Benefits offered by this job

Health insurance

Stock awards

Bonus potential

Comprehensive benefits

Job summary

Applied Materials, a global leader in materials science and engineering, seeks a dedicatedTechnical Support professional in Santa Clara, CA. This role covers escalations, fleet performance, installations and upgrades, providing essential documentation and field support to engineering and service teams.

You will contribute to ECO reviews, data-driven performance reporting, and customer-facing documentation, while collaborating with field personnel to ensure successful implementations and ongoing

Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Skills

Technical knowledge

Field escalation

Documentation

Leadership

Problem solving

Interpersonal skills

Job description

Applied Materials, a global leader in materials science and engineering, seeks a dedicatedTechnical Support professional in Santa Clara, CA. This role covers escalations, fleet performance, installations and upgrades, providing essential documentation and field support to engineering and service teams.

You will contribute to ECO reviews, data-driven performance reporting, and customer-facing documentation, while collaborating with field personnel to ensure successful implementations and ongoing