Technical Product Support Engineer - Foam Systems

Johnson Controls, Inc.; Marinette (WI); On-site; USD 72,000 - 105,000; Full time

Job summary

Johnson Controls, Inc. is seeking a Technical Product Support Specialist to join the Technical Services team supporting the Foam/Foam Hardware Business Unit.

You will provide responsive technical support, accurate documentation, and practical field guidance to help internal teams, distributors, customers, and end users. You will work across Technical Services, Field Sales, Engineering, Manufacturing, Customer Service, and Quality Services to answer questions, support product application, and

Qualifications

• Bachelor degree in Technology or Engineering or similar background through education or related experience.
• 0-5 years applicable experience (preferred)
• NICET Level III in Special Hazard Systems or equivalent certification is a plus
• Proficient in Microsoft Office applications

Responsibilities

• Prepare Bills of Materials for domestic and international distributors.
• Respond to technical questions from distribution, field sales, customers, and end users with clear, timely guidance.
• Consult with engineers, architects, and other technical professionals on product application and system-related matters.
• Travel to customer sites to support on-site hazard analysis when required.
• Represent Technical Services on technical committees and project teams.
• Support Quality Services with warranty claims and technical investigations.
• Monitor applicable industry codes and standards, including NFPA, and help guide product compliance discussions.
• Review technical literature, manufacturing drawings, and engineering documents for accuracy before release to the field.
• Develop, review, and coordinate technical documentation that supports field sales, custom products, and standard products.
• Assist with training for Technical Service and Training teams and support customer visits, including factory tours, as needed.
• Work with Field Sales, Manufacturing, Engineering, and Customer Service to resolve order issues and product application questions.
• Provide technical direction to engineers, drafters, or technicians on specific assignments and contribute to team efforts as needed.

Education

Bachelor's degree in Technology or Engineering or related field

Tools

Microsoft Office

Job description

Johnson Controls, Inc. is seeking a Technical Product Support Specialist to join the Technical Services team supporting the Foam/Foam Hardware Business Unit.

You will provide responsive technical support, accurate documentation, and practical field guidance to help internal teams, distributors, customers, and end users. You will work across Technical Services, Field Sales, Engineering, Manufacturing, Customer Service, and Quality Services to answer questions, support product application, and