Technical Product Support Consultant (Fully Remote)

Merative; United States; Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health/dental/vision insurance

401(k)

Tuition reimbursement

Life insurance

Employee assistance program (EAP)

Job summary

Merative is seeking a remote-first technical support professional to analyze logs, diagnose complex customer issues, and provide advanced solutions. You will communicate effectively with customers, document best practices, and act as an escalation point for critical concerns, while benefiting from flexible vacation and comprehensive health coverage.

The company emphasizes a remote-first culture, offering benefits including health/dental/vision insurance and access to 401(k) plans and tuition

Qualifications

• Experience diagnosing and solving complex customer issues.
• Strong analytical skills to trace issues from logs to root causes.
• Ability to document best practices and share knowledge.

Responsibilities

• Own and resolve complex customer issues from investigation through resolution.
• Analyze logs and application behavior to identify root causes and recommend solutions.
• Deliver advanced technical support and act as escalation point for critical concerns.

Skills

Root cause analysis

Log analysis

Technical troubleshooting

Customer communication

Job description

• Own and resolve complex customer issues from investigation through resolution.
• Deliver advanced technical support and act as escalation point for critical concerns.

Responsibilities:

• Analyze logs and application behavior to identify root causes and recommend solutions.
• Communicate proactively with customers and document best practices to strengthen knowledge.
• Enjoy remote-first work culture, flexible vacation, and health/dental/vision insurance.
• Access 401(k), tuition reimbursement, life insurance, EAP, and more.

Merative

Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.