Technical Product Specialist - Customer Support

Safe Fleet; Nesconset (NY); On-site; USD 34,000 - 39,000; Full time

Job summary

Safe Fleet in Nesconset, NY is seeking a Product Specialist (Technical Support Representative) to provide in-depth product support and client service. The role interfaces with Product Manager, Engineering, Production, Sales and Marketing to ensure accurate quotations and timely order processing.

The position requires strong communication skills, a detail-oriented approach, and the ability to assist internal teams with orders and returns.

Qualifications

• Detail-oriented with strong written and verbal communication skills.
• Associates’ Degree or previous Technical Service experience preferred.
• Mechanical and electrical background is desirable but not required.

Responsibilities

• Serve as main product technical support and client service lead.
• Collaborate with Product Manager, Engineering, Production, Sales and Marketing.
• Support order entry, quotations and return materials as needed.
• Assist with internal requirements coordinating with various departments.

Skills

Detail oriented

Written communication

Verbal communication

Education

High School Diploma

Associate's Degree

Tools

Microsoft Office

Job description

Safe Fleet in Nesconset, NY is seeking a Product Specialist (Technical Support Representative) to provide in-depth product support and client service. The role interfaces with Product Manager, Engineering, Production, Sales and Marketing to ensure accurate quotations and timely order processing.

The position requires strong communication skills, a detail-oriented approach, and the ability to assist internal teams with orders and returns.