Technical Product Sales Coordinator II

Comcast Corporation; Northern (KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Comcast Business, a leading provider of Connectivity, Communications, Networking and Cybersecurity solutions, seeks an experienced liaison to manage complex customer orders across multiple locations. This role involves mentoring peers and guiding system updates while ensuring service accuracy and effective collaboration with IT teams.

Preferred candidates bring 2-5 years of advanced product support experience and familiarity with CSG and Salesforce.

Qualifications

• Minimum 2-5 years of advanced product support experience.
• Proficient with CSG and Salesforce.
• High school diploma or GED required.

Responsibilities

• Ensure contracts adhere to submission criteria and compliance.
• Lead new initiatives and system updates; promote product offerings.
• Act as SME and mentor less experienced staff.
• Handle orders requiring advanced technical knowledge and customer understanding.
• Build, track, and monitor orders through system navigation and coordination.
• Serve as primary contact for customer IT/technical personnel and vendor interactions.

Skills

Customer service

Mentoring

Education

High School Diploma / GED

Tools

CSG

Salesforce

Job description

Comcast Business, a leading provider of Connectivity, Communications, Networking and Cybersecurity solutions, seeks an experienced liaison to manage complex customer orders across multiple locations. This role involves mentoring peers and guiding system updates while ensuring service accuracy and effective collaboration with IT teams.

Preferred candidates bring 2-5 years of advanced product support experience and familiarity with CSG and Salesforce.