Coordinator 2, Technical Product Sales - Business Support

Comcast Corporation; Northern (KY); Hybrid; USD 29,000 - 32,000; Full time

Job summary

Comcast Business, a leading provider of Connectivity, Communications, Networking and Cybersecurity solutions, seeks an experienced liaison to manage complex customer orders across multiple locations. This role involves mentoring peers and guiding system updates while ensuring service accuracy and effective collaboration with IT teams.

Preferred candidates bring 2-5 years of advanced product support experience and familiarity with CSG and Salesforce.

Qualifications

• Minimum 2-5 years of advanced product support experience.
• Proficient with CSG and Salesforce.
• High school diploma or GED required.

Responsibilities

• Ensure contracts adhere to submission criteria and compliance.
• Lead new initiatives and system updates; promote product offerings.
• Act as SME and mentor less experienced staff.
• Handle orders requiring advanced technical knowledge and customer understanding.
• Build, track, and monitor orders through system navigation and coordination.
• Serve as primary contact for customer IT/technical personnel and vendor interactions.

Skills

Customer service

Mentoring

Education

High School Diploma / GED

Tools

CSG

Salesforce

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job facilitates customer orders, acting as a primary liaison and also supporting initiatives and system updates. It handles technically complex orders and supports diverse, multi-location customer needs, ensuring service accuracy. It also provides guidance and mentorship to peers.

Job Description

Preferred proficiency with CSG, Salesforce and workforce preferred.

Disclaimer

Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Responsibilities

• Ensuring contracts adhere to submission criteria, compliance, and making approval decisions
• Leading new initiatives, championing system updates, and promoting product offerings
• Acting as a subject matter expert for job knowledge and mentoring less experienced staff
• Handling orders requiring advanced technical knowledge and customer understanding
• Building, tracking, and monitoring orders through system navigation and coordination
• Serving as the primary contact for customer IT/technical personnel and vendor interactions
• Minimum 2-5 years of advanced product support experience, with demonstrated experience supporting business services and sales functions
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Education

• High School Diploma / GED

Certifications

• Certifications (if applicable)

Relevant Work Experience

• 2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Compensation Base Pay: $21.00. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

At Comcast , you have the power to connect the world.

Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.