Technical Product Sales Lead

Comcast Corporation

Northern (KY)

Hybrid

USD 85,000 - 128,000

Full time

8 days ago

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Job summary

Comcast Corporation in New Jersey is seeking a supervisor to oversee daily technical product sales support operations, guiding team performance to meet service standards. You will coordinate order processing workflows, manage scheduling and resources, and drive improvements across the support teams.

The role emphasizes coaching, staff development, and ensuring high quality customer experiences with Comcast Business Class offerings.

Qualifications

Bachelor's degree required or equivalent combination of coursework and experience.
2-5 years of relevant work experience.

Responsibilities

Supervising daily technical product sales support operations while monitoring team performance and guidance to meet service standards.
Coordinating customer order processing workflows and quality checks to maintain accuracy and timeliness across support teams.
Managing workforce scheduling and resource allocation to optimize coverage and meet fluctuating business support demands.
Implementing process improvements and best practices for technical product sales support activities within departmental guidelines.
Analyzing support team performance metrics and developing action plans to address gaps through coaching and training.
Supporting staff development through product knowledge transfer sessions and systems training for Comcast Business Class offerings.
Organizing regular team communications and updates to ensure consistent delivery of technical product support excellence.
Monitoring quality standards and customer experience metrics while providing feedback to leadership on improvement opportunities.