Field Solutions Engineer II - Networking & Security

Comcast; Lawrence (MA); On-site; USD 79,000 - 131,000; Full time

Job summary

Comcast Business is seeking a technically skilled professional to provide product knowledge and support to Sales and customers. You will collaborate with the sales team to market and sell product lines, offering insight on current network situations and working with guidance in your area of expertise.

Responsibilities include needs analyses, technical support, product modifications assistance, and evaluating customer requirements to match solutions.

Qualifications

• Performs needs analyses to deliver strategic, cost-effective network solutions.
• Provides timely, technical support for field service questions.
• Supports Sales with product modifications and engineering input for custom projects.
• Assists representatives and customers in evaluating and selecting products.
• Creates, reviews and executes product test plans and documents progress.

Responsibilities

• Performs needs analyses for the Company and its customers and produces strategic, cost-effective solutions.
• Provides timely, technical support and problem resolution for field service questions.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Assists representatives and customers in evaluating and selecting products.
• Creates, reviews and executes product test plans and reports results.
• Recommends products to meet customer needs.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Skills

Routing and Switching

Cybersecurity

UCaaS

Education

Bachelor's Degree

Job description

Comcast Business is seeking a technically skilled professional to provide product knowledge and support to Sales and customers. You will collaborate with the sales team to market and sell product lines, offering insight on current network situations and working with guidance in your area of expertise.

Responsibilities include needs analyses, technical support, product modifications assistance, and evaluating customer requirements to match solutions.