Technical Product Owner

TrustedTech; Irvine (CA); On-site; USD 135,000 - 155,000; Full time

Benefits offered by this job

100% employer-paid medical—CA

Dental and vision coverage

401(k) with 4% match

Paid vacation, sick leave and holidays

Parental leave

Voluntary benefits

Employee Assistance Program

Job summary

TrustedTech is seeking a hands-on Product Manager to own the proprietary billing, subscription management, and CPQ platform. You will shadow the VP, Product, during onboarding and then take ownership of day-to-day roadmapping and delivery with the engineering team.

This is a technical role requiring fluency with API specs, data models, and direct technical conversations with engineers. Onsite hours are Monday–Friday at the Irvine location.

Responsibilities

• Shadow the VP, Product, on requirements-gathering across five core domains: billing, subscription lifecycle, invoicing, CPQ, provisioning.
• Own the platform roadmap and backlog with a transparent, prioritized backlog.
• Document edge cases and workflow nuances: proration, co-terming, renewals, credits, refunds, and overages.
• Translate business requirements into clear technical specs and acceptance criteria for engineers.
• Model commerce scenarios: monthly, annual, multi-year terms, price changes at renewal, usage-based products.
• Ensure deal economics (margin, discount, total value) are reflected in the quoting flow.
• Coordinate with the Salesforce team on accounts, opportunities, quotes, assets integration.
• Collaborate with Data & Insights on data flows, analytics dependencies.
• Define reconciliation processes for subscription state across systems.
• Lead agile ceremonies with the engineering team; assist with UAT planning and releases.
• Track progress against the VP, Product-approved roadmap and Platform Steering Committee.

Job description

TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, U.S-based Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program.

Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment.

Overview:

This is the first hire on the Product team, dedicated entirely to building the proprietary billing, subscription management, and CPQ platform. The role shadows the VP, Product, directly during onboarding (learning the business and the platform's requirements alongside them), and then takes ownership of the platform's day-to-day roadmap and delivery.

This is a hands-on, technical role. Real technical fluency is required: the ability to read an API spec, understand a data model, and have a detailed technical conversation with engineers without needing it translated.

Responsibilities:

Requirements & roadmap ownership:

• Shadow the VP, Product, on requirements-gathering across the platform's five core domains (billing, subscription lifecycle management, invoicing, quoting/CPQ, and procurement/provisioning) during onboarding.
• Take ownership of the platform's roadmap and backlog, maintaining a single, transparent, and prioritized backlog.
• Surface and document edge cases and workflow nuances (proration, co-terming, mid-term changes, multi-year commitments, renewals, credits, refunds, and overages) as part of ongoing requirements work.

Business & commerce modeling support:

• Translate business requirements (pricing rules, licensing structures, discount and margin logic) into clear technical specs and acceptance criteria that engineers can build against.
• Support modeling of commerce scenarios common to the business: monthly, annual, and multi-year terms; vendor price changes at renewal; usage-based and committed-consumption products.
• Help ensure deal economics (margin, discount, and total contract value) are calculated and surfaced accurately within the platform's quoting flow.

Integration coordination:

• Partner directly with the Business Systems (Salesforce) team on integration requirements and data contracts for accounts, opportunities, quotes, and assets.
• Partner with the Data & Insights team on data flows into and out of the platform, including reporting and analytics dependencies.
• Support definition of how the platform interoperates with vendor APIs for provisioning, subscription sync, and pricing.

Billing integrity & reconciliation:

• Support the definition of reconciliation processes that keep subscription state in agreement across the platform, vendor systems, CRM, and finance.
• Help identify and document exception paths for mid-cycle changes and out-of-band billing adjustments.
• Treat billing accuracy as a shared outcome with engineering, not something resolved downstream by operations.

Delivery & agile execution:

• Run agile ceremonies (backlog refinement, sprint planning, reviews) directly with the dedicated engineering team as ownership transitions from the VP, Product.
• Support UAT planning and coordinate testing and validation ahead of releases.
• Track and report progress against the roadmap approved by the VP, Product, and the Platform Steering Committee.

Required Skills & Qualifications (must-haves):

• Bachelor's degree in Computer Science, Information Systems, Business, or a related field, or equivalent practical experience.
• 4+ years of experience as a product manager or product owner, including at least 2 years specifically on a B2B, billing, subscription, or CPQ system, or a comparably complex commerce platform.
• Technical fluency is non-negotiable; comfortable with API specs, data models, and direct technical conversations with engineers.
• Working knowledge of subscription commerce mechanics: recurring billing, proration, co-terming, renewals, dunning, and credit memos.
• Familiarity with Salesforce and/or ERP systems (NetSuite) as integration targets.
• Comfortable running agile ceremonies directly with an engineering team; hands‑on experience with backlog and roadmap tools (Jira, Confluence, or similar).
• Working proficiency with SQL or a similar query tool — able to investigate data questions independently rather than routing everything through engineering or analytics.
• Strong written communication skills, with the ability to produce clear specs, acceptance criteria, and process documentation that both engineers and business stakeholders can act on.

Preferred Skills & Qualifications (nice-to-haves):

• Certified Scrum Product Owner (CSPO), SAFe Product Owner/Product Manager (POPM), or an equivalent Agile/Scrum certification.
• Salesforce certification (e.g., Salesforce Certified CPQ Specialist or Salesforce Administrator), given the depth of CRM integration this role requires.
• Experience in the IT channel — CSP, MSP, distributor, or reseller business models.
• Familiarity with revenue recognition basics (ASC 606) as they apply to multi-element arrangements.
• Prior experience shadowing a senior product leader and transitioning into ownership of a live platform roadmap.
• Exposure to Microsoft Partner Center or similar vendor marketplace/provisioning APIs.
• MBA or advanced degree in a related field.
• Type: Onsite, Monday - Friday
• Location: UCI Research Park (Irvine, CA)
• Hours: 6:00 am to 3:00 pm PT OR 7:00 am to 4:00 pm PT
• Compensation: $135,000 - $155,000 annually (*DOE)

• 100% employer-paid base medical coverage: HMO (CA) | PPO (out-of-state)
• Dental and vision coverage
• 401(k) with 4% company match (fully vested)
• Paid vacation, sick leave, and holidays
• Paid parental leave
• Voluntary benefits (STD*, life/AD&D, accident, critical illness, hospital)
• Employee Assistance Program (EAP)
• (*Short-term Disability available for employees outside California)

*TrustedTech is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.*