Technical Product Manager - Salesforce CRM Platform

myhrabc; Conshohocken (Montgomery County); On-site; USD 140,000 - 180,000; Full time

Job summary

Cencora seeks a Technical Product Manager for the Salesforce CRM Platform to lead strategy, roadmap, and execution of CRM capabilities that enable customer engagement and business operations. You will partner with sales, marketing, service, data, architecture, and engineering teams to translate priorities into outcomes while balancing business needs with technical sustainability.

The role emphasizes platform modernization, governance, integration with adjacent systems, and strong agile delivery

Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.
• 8+ years in product management or enterprise CRM leadership.
• Hands-on Salesforce platform experience (Sales Cloud, Service Cloud, Experience Cloud).
• Strong understanding of Salesforce architecture, data model, integrations, and release lifecycle.
• Experience delivering enterprise CRM products in complex organizations.
• Strong communication and prioritization skills.
• Salesforce certifications required: Service Cloud, Experience Cloud, Salesforce Admin.

Responsibilities

• Define and drive the product vision, strategy, and roadmap for the Salesforce CRM platform and related capabilities.
• Partner with cross-functional teams to translate priorities into product outcomes.
• Manage the Salesforce CRM platform as a strategic enterprise product balancing demand and scalability.
• Lead discovery and prioritization for CRM enhancements across onboarding, accounts, leads, opportunities, service workflows, and more.
• Translate business requirements into epics, features, user stories, and backlog items for delivery teams.
• Collaborate with architects, developers, admins, integration teams, and QA to ensure effective delivery.
• Drive improvements across configuration, integrations, data quality, automation, and adoption.
• Work with enterprise teams on modernization, release planning, and debt reduction.
• Ensure CRM integrates with marketing, data platforms, ERP, MDM, and analytics solutions.
• Use metrics and feedback to guide roadmap decisions and continuous improvement.
• Support Agile delivery, backlog mgmt, sprint planning, releases, and stakeholder communications.
• Adhere to governance, privacy, security, and data stewardship standards in regulated environments.

Skills

Salesforce CRM

Product management

Agile

Stakeholder management

Backlog management

Education

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Salesforce APIs

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Summary

We are seeking a Technical Product Manager - Salesforce CRM Platform to lead the strategy, roadmap, and execution of Salesforce-based CRM capabilities that enable customer engagement, commercial operations, and business process transformation. This role will be responsible for shaping and evolving the Salesforce platform as a strategic product, ensuring it delivers scalable, integrated, and user-centered solutions aligned with business priorities.

Key Responsibilities

• Define and drive the product vision, strategy, and roadmap for the Salesforce CRM platform and related capabilities.
• Partner with commercial, sales, marketing, service, operations, data, architecture, security, and engineering teams to understand priorities and translate them into product outcomes.
• Manage the Salesforce CRM platform as a strategic enterprise product, balancing business demand, technical sustainability, user experience, and platform scalability.
• Lead discovery and prioritization for CRM enhancements across areas such as customer onboarding, account management, lead management, opportunity management, service workflows, case management, consent, and customer engagement processes.
• Translate business requirements into clear epics, features, user stories, and technical backlog items for delivery teams.
• Collaborate with Salesforce architects, developers, administrators, integration teams, and QA partners to ensure effective design and execution.
• Drive improvements across Salesforce ecosystem capabilities, including configuration, customization, integrations, data quality, workflow automation, reporting, and user adoption.
• Partner with enterprise architecture and engineering teams on platform modernization, release planning, environment strategy, and technical debt reduction.
• Ensure CRM capabilities integrate effectively with adjacent enterprise platforms such as marketing automation, data platforms, ERP, MDM, service tools, and analytics solutions.
• Use business metrics, platform usage insights, and customer feedback to guide roadmap decisions and continuous improvement.
• Support Agile delivery practices including backlog management, sprint planning, dependency management, release readiness, and stakeholder communications.
• Ensure adherence to governance, compliance, privacy, security, and data stewardship standards, especially in regulated environments.
• Manage external vendors, implementation partners, and global delivery teams where applicable.
• Mentor team members and contribute to broader CRM product management and platform governance best practices.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.
• 8+ years of experience in product management, technical product management, CRM platform leadership, or enterprise applications.
• Hands-on experience working with Salesforce CRM platform capabilities, such as Sales Cloud, Service Cloud, Experience Cloud, or related ecosystem tools.
• Strong understanding of Salesforce platform architecture, data model, integrations, workflow automation, security model, and release lifecycle.
• Proven experience managing enterprise CRM products or large-scale Salesforce initiatives in complex organizations.
• Ability to translate business goals into scalable CRM product solutions and technical delivery plans.
• Experience working with cross-functional teams including business stakeholders, engineering, architecture, UX, data, compliance, and operations.
• Strong communication, stakeholder management, prioritization, and execution skills.
• Familiarity with Agile product delivery methods and backlog mgmt.
• Salesforce certifications (required) : Service cloud , experience cloud, sales force administration , ITIL product manager

Preferred Qualifications

• MBA or advanced degree in a related field.
• Salesforce certifications such as Salesforce Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Product Owner-related credentials.
• Experience in healthcare, life sciences, pharmaceuticals, or other regulated industries.
• Experience with CRM-related domains such as customer onboarding, omnichannel engagement, c