Strategic Salesforce CRM Platform PM | Technical Leader

myhrabc

Conshohocken (Montgomery County)

On-site

USD 140,000 - 180,000

Full time

2 days ago

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Job summary

Cencora seeks a Technical Product Manager for the Salesforce CRM Platform to lead strategy, roadmap, and execution of CRM capabilities that enable customer engagement and business operations. You will partner with sales, marketing, service, data, architecture, and engineering teams to translate priorities into outcomes while balancing business needs with technical sustainability.

The role emphasizes platform modernization, governance, integration with adjacent systems, and strong agile delivery

Qualifications

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field.
8+ years in product management or enterprise CRM leadership.
Hands-on Salesforce platform experience (Sales Cloud, Service Cloud, Experience Cloud).
Strong understanding of Salesforce architecture, data model, integrations, and release lifecycle.
Experience delivering enterprise CRM products in complex organizations.
Strong communication and prioritization skills.
Salesforce certifications required: Service Cloud, Experience Cloud, Salesforce Admin.

Responsibilities

Define and drive the product vision, strategy, and roadmap for the Salesforce CRM platform and related capabilities.
Partner with cross-functional teams to translate priorities into product outcomes.
Manage the Salesforce CRM platform as a strategic enterprise product balancing demand and scalability.
Lead discovery and prioritization for CRM enhancements across onboarding, accounts, leads, opportunities, service workflows, and more.
Translate business requirements into epics, features, user stories, and backlog items for delivery teams.
Collaborate with architects, developers, admins, integration teams, and QA to ensure effective delivery.
Drive improvements across configuration, integrations, data quality, automation, and adoption.
Work with enterprise teams on modernization, release planning, and debt reduction.
Ensure CRM integrates with marketing, data platforms, ERP, MDM, and analytics solutions.
Use metrics and feedback to guide roadmap decisions and continuous improvement.
Support Agile delivery, backlog mgmt, sprint planning, releases, and stakeholder communications.
Adhere to governance, privacy, security, and data stewardship standards in regulated environments.