Manager, Salesforce Product Management

Commercial Metals Company; Irving (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Benefits Coverage (Medical/Vision/Dent

Paid Time Off

401(k) 4.5% Match

Competitive Compensation & Bonuses

Life & Disability Insurance

Employee Stock Purchase Plan

Training & Advancement

Job summary

Commercial Metals Company is seeking a Salesforce & CRM Manager to execute governance and continuous improvement of Salesforce and CRM capabilities. The role leads a team of Product Managers and partners with IT, business units, and external vendors to drive adoption, streamline processes, and deliver business value.

Reporting to the Director of Commercial Technology and Intelligence, you will translate strategic roadmaps into features, manage releases, and ensure data quality and governance

Qualifications

• Strong Salesforce and CRM platform expertise with current Salesforce certifications, including Salesforce Administrator as a minimum.
• Experience leading Product Managers or technology-focused teams.
• Roadmap development, backlog management, Agile delivery, and lifecycle management.

Responsibilities

• Lead execution of Salesforce and CRM roadmap initiatives across all Lines of Business.
• Manage platform operations, enhancements, releases, backlog prioritization, sprint planning, testing, deployment, and support activities.
• Translate business requirements into product features, user stories, and development priorities.
• Ensure Salesforce capabilities support commercial processes including SMOS, CMOS, pipeline management, customer engagement, opportunity management, and account planning.
• Balance competing business priorities, resource constraints, dependencies, and delivery timelines.
• Serve as Product Manager for assigned products, capabilities, or business units, owning roadmap development, stakeholder alignment, requirements, release planning, and lifecycle management.
• Lead, coach, and develop Salesforce and CRM Product Managers.
• Establish ownership, priorities, performance expectations, and delivery accountability.
• Drive adoption and effective utilization of Salesforce and CRM capabilities.
• Coordinate training, change management, release communications, and user support activities.
• Deliver product updates, roadmap communications, and enhancement releases to stakeholders.

Skills

Salesforce CRM

Product leadership

Roadmap Mgmt

Sales ops

AI CRM capabilities

Jira / TFS

Stakeholder mgmt

Education

Bachelor's Degree

Tools

Salesforce Administrator

Job description

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Location: Irving, TX, US, 75039

Group: Operational & Commercial Excellence

Division: Administration

Job ID: 23948

it's what's inside that counts

_______________________________

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
  • Training and Advancement Opportunities

Why This Job

The Salesforce & CRM Manager is responsible for the execution, governance, and continuous improvement of Salesforce and CRM capabilities across CMC. Reporting to the Director of Commercial Technology and Intelligence, this role leads a team of Salesforce and CRM Product Managers while serving as an individual contributor for assigned Salesforce and CRM products, business units, or strategic initiatives as a partner to support all Lines of Business across the Enterprise.

Operating as a 50% people leader and 50% product manager, this role translates strategic roadmap priorities into successful delivery, adoption, and measurable business value. The Manager partners with Business Units, IT, Commercial Operations, Enablement teams, and external vendors to ensure Salesforce and CRM capabilities support commercial objectives, improve user productivity, and drive process standardization.

Success is measured through roadmap delivery, platform adoption, system reliability, team performance, stakeholder satisfaction, and business value realization.

What You'll Do

• Lead execution of Salesforce and CRM roadmap initiatives across all Lines of Business
• Manage platform operations, enhancements, releases, backlog prioritization, sprint planning, testing, deployment, and support activities
• Translate business requirements into product features, user stories, and development priorities
• Ensure Salesforce capabilities support commercial processes including SMOS, CMOS, pipeline management, customer engagement, opportunity management, and account planning
• Balance competing business priorities, resource constraints, dependencies, and delivery timelines
• Serve as Product Manager for assigned products, capabilities, or business units, owning roadmap development, stakeholder alignment, requirements, release planning, and lifecycle management
• Lead, coach, and develop Salesforce and CRM Product Managers
• Establish clear ownership, priorities, performance expectations, and delivery accountability
• Drive consistency in Agile delivery practices, roadmap management, stakeholder engagement, and value tracking
• Identify and elevate risks, resource constraints, and prioritization conflicts
• Drive adoption and effective utilization of Salesforce and CRM capabilities
• Partner with business stakeholders to identify process improvement opportunities and remove adoption barriers
• Coordinate training, change management, release communications, and user support activities
• Deliver product updates, roadmap communications, and enhancement releases to stakeholders
• Ensure CRM capabilities support standardized commercial processes and operating models
• Improve CRM data quality, governance, and usability in partnership with IT, Data teams, and business stakeholders
• Support deployment and adoption of AI-enabled capabilities, automation solutions, and agent technologies within Salesforce
• Identify opportunities to improve productivity, simplify processes, and enhance decision-making through automation and AI
• Ensure compliance with governance, security, data management, and responsible AI standards
• Directly manage Salesforce and CRM Product Managers by roadmap project
• Execute roadmap priorities established by the Director of Commercial Technology and Intelligence
• Facilitate governance, prioritization, release management, and resource coordination across Business Units, IT, and external partners
• Communicate progress, priorities, risks, and results to stakeholders
• Foster a culture of accountability, collaboration, continuous improvement, and customer-centric thinking

What You'll Need

• Strong Salesforce and CRM platform expertise with current Salesforce certifications, including Salesforce Administrator as a minimum
• Experience leading Product Managers or technology-focused teams
• Strong product management capabilities, including roadmap development, requirements gathering, backlog management, Agile delivery, and lifecycle management
• Deep understanding of sales operations, customer management, pipeline management, and commercial processes
• Experience with AI-enabled CRM capabilities, analytics, reporting, workflow automation, MuleSoft, and data governance
• Experience with Jira, TFS, Salesforce Agile Accelerator, or similar Agile management tools
• Strong analytical, communication, stakeholder management, and problem-solving skills
• Proven ability to influence stakeholders, manage competing priorities, and deliver measurable business outcomes

Your Education

• Bachelor's Degree

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

If you’re ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you’re ready to joinCMC.

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

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