Technical Product Manager: Adoption & Training Lead

Matthews International; Indiana; Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Matthews International is seeking a Technical Product Manager to support adoption of technology-based products and services. You will train customers, configure solutions, and guide business processes to ensure successful deployment.

You will collaborate with Product Marketing and sales teams, translate technical benefits for the market, and participate in testing new software in client scenarios. Travel may be required.

Formación

• Bachelor’s degree in information systems, business administration, communication or related field.
• 6+ years of previous technical product support experience or equivalent combo of education and experience.
• Occasional travel locally, nationally and/or internationally may be required.
• High proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management and planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, and reasoning).

Responsabilidades

• Demonstrates technology-based products and services for customers and Sales.
• Understands customer business requirements and communicates how products meet those requirements.
• Manages implementation and training of key customer stakeholders regarding products and services.
• Oversees and confirms testing of product/product enhancements.
• Provides remote support for customers and Sales related to technology-based products and services.

Conocimientos

Technical product support

Customer training

Analytical skills

Problem-solving

Budgeting

Project management

Verbal & written communication

Educación

Bachelor’s Degree in Information Systems, Business Administration, or related field

Herramientas

MS Office Suite

Outlook

Internet applications

Descripción del empleo

Matthews International is seeking a Technical Product Manager to support adoption of technology-based products and services. You will train customers, configure solutions, and guide business processes to ensure successful deployment.

You will collaborate with Product Marketing and sales teams, translate technical benefits for the market, and participate in testing new software in client scenarios. Travel may be required.