Product Manager, Tech Adoption & Enablement

Amazon Inc.; New York (NY); On-site; USD 128,000 - 180,000; Full time

Benefits offered by this job

RSUs

Sign-on payments

Comprehensive benefits

Job summary

Amazon.com Services LLC is seeking a Product Manager for Tech Adoption & Enablement in Comms Tech. You will bridge customers and engineering, shaping adoption, gathering feedback, and delivering training and communications to drive impact across global Communications teams.

You will translate user feedback into prioritized work, run onboarding sessions, create release notes, and maintain product docs. A strong PM with customer-facing experience and ability to speak to senior leaders will fit

Qualifications

• 3+ years of product management experience.
• Experience balancing conflicting priorities and ambiguity.
• Strong written and verbal communication with technical and non-technical audiences.
• Experience developing and delivering training programs.

Responsibilities

• Conduct regular customer touchpoints across Comms orgs, including onboarding sessions, office hours, and hands-on enablement for individuals and teams.
• Dive into engagement data to identify target teams and users to focus adoption efforts.
• Build relationships with power users and stakeholders to encourage adoption within their teams.
• Support Comms teams during high-visibility events with product assistance, including coverage tracking and reporting.
• Deliver structured training sessions to audiences ranging from small teams to org-wide groups.
• Respond to customer inquiries, providing timely support and triaging issues as needed.
• Translate customer feedback into clear recommendations that help prioritize engineering work.
• Draft and post product updates to Comms channels, including Slack and email.
• Maintain product documentation, ensuring guides are accurate and up-to-date.
• Prepare engagement summaries for team and leadership review.

Skills

Product management

Prioritization

Stakeholder communication

Job description

Amazon.com Services LLC is seeking a Product Manager for Tech Adoption & Enablement in Comms Tech. You will bridge customers and engineering, shaping adoption, gathering feedback, and delivering training and communications to drive impact across global Communications teams.

You will translate user feedback into prioritized work, run onboarding sessions, create release notes, and maintain product docs. A strong PM with customer-facing experience and ability to speak to senior leaders will fit