Product Training & Adoption Leader (SaaS/Enterprise)

Bloomberg Industry Group; Arlington (VA); On-site; USD 95,000 - 115,000; Full time

Job summary

Bloomberg Industry Group seeks a Training Specialist to design and deliver enterprise software training for clients, including webinars, on-site sessions, and onboarding. You will partner with product, support, sales, and professional services to ensure accurate content and strong adoption.

The role requires a Bachelor's degree and 5+ years' experience, excellent presentation skills, and proficiency with LMS and webinar platforms. Location is Arlington, VA; travel as needed.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of experience supporting, implementing, training, or enabling enterprise software or research products.
• Demonstrated experience designing and delivering customer training programs for technical or SaaS products.
• Exceptional presentation, facilitation, and public speaking skills.
• Experience delivering virtual instructor-led training, webinars, and in-person training sessions.
• Strong understanding of adult learning principles and instructional design best practices.
• Excellent written and verbal communication skills.
• Strong knowledge of Bloomberg Industry Group products and customer workflows or the ability to rapidly develop product expertise.
• Ability to manage multiple training initiatives while maintaining high-quality customer experiences.
• Experience using learning management systems (LMS), webinar platforms, or digital learning tools is preferred.

Responsibilities

• Manage customer training requests across Bloomberg Industry Group software and research products.
• Design, develop, and deliver instructor-led virtual and onsite customer training sessions.
• Plan and facilitate recurring webinars highlighting product capabilities, new features, best practices, and industry trends.
• Conduct customer onboarding sessions that accelerate product adoption and user proficiency.
• Deliver customized product demonstrations tailored to customer business needs and workflows.
• Develop, maintain, and continuously improve customer-facing training materials, user guides, videos, job aids, and other learning resources.
• Collaborate with Product Management to ensure training content accurately reflects current product functionality and upcoming releases.
• Partner with Client Support, Customer Success, Sales, and Professional Services to identify customer education opportunities and improve adoption strategies.
• Gather and analyze customer feedback to continuously enhance training content, delivery methods, and learning outcomes.
• Measure training effectiveness through participant feedback, adoption metrics, and customer engagement data.
• Represent Bloomberg Industry Group at customer webinars, conferences, product launches, and other customer-facing events.
• Serve as a subject matter expert on Bloomberg Industry Group products and customer workflows.

Skills

Public speaking

Instructional design

Adult learning principles

Training delivery

Project management

Education

Bachelor's degree

Equivalent education/experience

Tools

LMS

Webinar platforms

Video creation tools

Job description

Bloomberg Industry Group seeks a Training Specialist to design and deliver enterprise software training for clients, including webinars, on-site sessions, and onboarding. You will partner with product, support, sales, and professional services to ensure accurate content and strong adoption.

The role requires a Bachelor's degree and 5+ years' experience, excellent presentation skills, and proficiency with LMS and webinar platforms. Location is Arlington, VA; travel as needed.