Technical Product Manager

Matthews International; Aurora (IN); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Matthews International is seeking a Technical Product Manager to support adoption of technology-based products and services. You will work directly with customers to provide training, configuration, and guidance on business processes related to the adoption of our solutions.

In partnership with Product Marketing Management, you will ensure the technical benefits are understood by the market. You will also coordinate testing of new software versions in client use cases and collaborate with

Formación

• Bachelor’s degree in Information Systems, Business Administration, Communications or related field.
• 6+ years of previous technical product support experience; or equivalent combination of education and experience.
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

Responsabilidades

• Demonstrates technology-based products and services for customers and Sales.
• Understands customer business requirements and communicates how our products and services meet those requirements.
• Manages implementation and training of key customer stakeholders regarding our products and services.
• Oversees and confirms testing of product/product enhancements.
• Provides remote support for customers and Sales related to technology-based products and services.
• Additional duties as assigned.

Conocimientos

Analytical thinking

Prioritization

Interpersonal skills

Problem solving

Presentation

Budgeting

Project management

Planning

Verbal communication

Written communication

Mathematical concepts

Educación

Bachelor’s degree in Information Systems, Business Administration, Communications or related field

Descripción del empleo

The Technical Product Manager is responsible for supporting adoption of the organization’s technology-based products and services. This role works directly with customers to provide training, configuration, and business process guidance related to adoption of technology-based products and services. Also works closely with Product Marketing Management to ensure that technical benefits are understood and conveyed to the market place and provides feedback on product requirements. The Technical Product Manager also is resource for testing new software versions in client use cases. Finally, the Technical Product Manager works closely with customer facing resources such as Inside Sales, Outside Sales and Product Support to impart technical and application knowledge.

• Demonstrates technology-based products and services for customers and Sales.
• Understands customer business requirements and communicates how our products and services meet those requirements.
• Manages implementation and training of key customer stakeholders regarding our products and services.
• Oversees and confirms testing of product/product enhancements.
• Provides remote support for customers and Sales related to technology-based products and services.
• Additional duties as assigned.

Requirements

• Bachelor’s Degree in Information Systems, Business Administration, Communication or related field
• 6+ years of previous technical product support experience; or equivalent combination of education and experience
• Occasional travel either locally, nationally, and/or internationally may be required.
• High degree of proficiency in MS Office Suite, Outlook & Internet applications.
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).
• Solid understanding and application of mathematical concepts.
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and management.
• Self-motivated with critical attention to detail, deadlines and reporting.

PHYSICAL ASPECTS/WORK ENVIRONMENT:

• Regularly required to stand; walk; sit; and talk, hear and see.
• Occasionally lift and/or move up to 10 pounds.

Reasonable accommodations may be made to enable individuals to perform the essential functions