Technical Product Manager

Taleo; Eden Prairie (MN); Remote; USD 110,000 - 160,000; Full time

Job summary

UnitedHealthcare is seeking a hands-on Technical Product Manager to lead Power Platform and Dynamics 365 applications across the enterprise. The role combines product ownership, solution design, business analysis, testing, stakeholder engagement, and production support to ensure scalable, reliable processes that meet evolving business needs.

You will collaborate with cross-functional teams and help advance AI, automation, and data-capture for intake, case management, and workflow improvements.

Qualifications

• Hands-on experience with Power Platform and Dynamics 365.
• Ability to translate business needs into technical requirements.
• Experience with testing, stakeholder engagement and production support.

Responsibilities

• Support Dynamics 365 Customer Service and Power Platform solutions.
• Translate business needs into Dataverse tables, forms, and automations.
• Design and troubleshoot Power Automate flows for case handling and notifications.
• Support case management, queue routing, emails, notes, and knowledge articles.
• Facilitate sessions with stakeholders to clarify requirements and risks.
• Define scalable operating processes for intake, handoffs, and reporting.
• Test new functionality, assist with UAT, and document issues.

Skills

Power Platform

Dynamics 365

Business Analysis

Stakeholder Engagement

Test Automation

Tools

Dataverse

Power Automate

Model-driven apps

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Technical Product Manager (2383529)

Technical Product Manager - 2383529

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This Technical Product Manager role supports the design, delivery, and ongoing optimization of business applications built on Microsoft Power Platform, including Power Apps, Power Automate flows, Dynamics 365-driven applications, and related Microsoft 365 tools. The work includes solution design, business analysis, automation support, testing, stakeholder engagement, production support, and continuous improvement of business management and processes.

The person in this role will help maintain, enhance, and strategize around AI, automation, and data capture capabilities related to request intake, case management, queue routing, shared inboxes, email-to-case processes, user notifications, knowledge management, surveys, work items, backlog tracking, and other capabilities for cross-team collaboration. Current work includes Dynamics 365 Customer Service enhancements, Power Automate flows, Dataverse configuration, model-driven app improvements, and work management design.

The ideal candidate is a hands‑on Power Platform and Dynamics 365 professional who can operate across product ownership, solution design, business analysis, testing, stakeholder engagement, and production support. They should be comfortable solving complex operational problems, guiding teams toward scalable processes, and ensuring the platform continues to meet business needs in a reliable and maintainable way.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Support and enhance Dynamics 365 Customer Service and Power Platform solutions
• Translate business needs into Dataverse tables, columns, forms, views, automations, and model-driven app experiences
• Design and troubleshoot Power Automate flows for case creation, email handling, queue management, notifications, work item updates, and related processes
• Support case management, queue routing, shared mailbox behavior, notes, tasks, timelines, knowledge articles, and email templates
• Facilitate working sessions with business stakeholders and technical teams to clarify requirements, process needs, risks, and solution options
• Help teams define scalable operating processes for intake, handoffs, work tracking, prioritization, and reporting
• Test new functionality, support UAT, document issues, validate fixes, and assist with production support
• Maintain clear documentation for requirements, design decisions, testing, releases, and transition knowledge

You're be rewarded and recognized ...