Power Platform Developer, Support

Technomil; North Dakota; Hybrid; USD 90,000 - 120,000; Full time

Job summary

TechnoMile is seeking a Power Platform Support Engineer to join our Client Delivery / Support team in a hybrid Tysons Corner environment. You will own day-to-day operational support of Power Platform and Dynamics 365 environments, triaging tickets, troubleshooting issues, and escalating with clear diagnostics where needed.

You will work with Solution Architects, Developers, and client stakeholders, guiding end users through configuration questions and ensuring health after deployments.

Qualifications

• 2+ years in production support, service desk, or managed services with ticket triage and SLA-driven priorities.
• Understanding of model-driven apps, Power Automate, and Dataverse configurations.
• Knowledge of Dynamics 365/Dataverse deployments, including managed vs. unmanaged solutions.

Responsibilities

• Monitor and triage tickets by severity, impact, and SLA.
• Perform first-level troubleshooting across Power Apps, Power Automate, and Dataverse issues.
• Escalate with clear diagnostics and steps for code or architectural changes when needed.
• Guide end users through configuration and security issues.
• Maintain health of deployments and monitor failures post-release.
• Assist with deployments and promotions across Dev/Test/UAT/Prod environments.

Skills

Ticket triage

Power Platform

Dynamics 365

Azure & Key Vault

SharePoint

Power BI

Education

PL-200

PL-400

Tools

Azure DevOps

ServiceNow

Jira

Zendesk

Job description

Location: US, Tysons Corner- Hybrid | In-Office Options

About the Role

TechnoMile is seeking a Power Platform Support Engineer to join our Client Delivery / Support team. In this role, you will own day-to-day operational support of Power Platform and Dynamics 365 environments — prioritizing and triaging incoming tickets, troubleshooting functional and technical issues, and either resolving them directly or escalating with a clear diagnosis to the appropriate development or architecture team. This position is focused on production support, stability, and issue resolution rather than net-new solution development.

The ideal candidate is a strong troubleshooter with a working knowledge of Power Platform and Dynamics 365 components, is comfortable working directly with clients under SLA pressure, and knows when to fix an issue versus when to route it. You will work closely with Solution Architects, Developers, Functional Consultants, and client stakeholders across the support lifecycle.

What You’ll Do

• Monitor, prioritize, and triage incoming support tickets based on severity, business impact, and SLA commitments.
• Perform first-level troubleshooting and root cause analysis across Power Apps (canvas and model-driven), Power Automate flows, classic workflows, and Dataverse configuration issues.
• Resolve issues directly where possible; either resolve or escape to development and architecture teams with clear diagnostic notes, repro steps, and impact assessment when resolution requires code-level or architectural changes.
• Guide and support end users and client stakeholders through configuration issues, access/security problems, and functional "how-to" questions.
• Monitor solution health post-deployment, including flow failures, plugin errors, workflow errors, integration failures, and drive them to closure.
• Validate and support deployment activities, including managed/unmanaged solution imports and promotions across Dev/Test/UAT/Prod environments.
• Perform basic health checks and troubleshooting on supporting Azure resources — app registrations, service principals, and Key Vault-stored secrets/certificates used by Power Platform integrations.
• Support troubleshooting of SharePoint-integrated document management setups used alongside Dataverse and Power Automate.
• Maintain accurate ticket documentation, root cause records, and knowledge base articles for recurring issues to reduce repeat incidents.
• Coordinate with Solution Architects, Developers, and Functional Consultants on complex or cross-functional escalations.
• Assist with monitoring and troubleshooting Power BI reports, datasets, and scheduled refresh failures where applicable.
• Participate in on-call or rotational support coverage as required by client SLAs.

Qualifications

• 2+ years of hands-on experience supporting, triaging, and troubleshooting tickets in a production support, service desk, or managed services environment, with demonstrated ability to prioritize by severity/impact and either resolve or escape with a clear, actionable diagnosis.
• High-level working understanding of model-driven apps, Power Automate flows, classic workflows, and plugins — able to read configurations, interpret error/trace details, and identify likely fault points without necessarily building these from scratch.
• Solid understanding of how Dynamics 365 / Dataverse deployments work, specifically managed vs. unmanaged solutions, solution layering, and import/export behavior across environments.
• Strong analytical and communication skills, with the ability to explain technical issues clearly to non-technical client stakeholders.
• Comfortable working directly with clients under ticket SLAs and managing competing priorities across multiple open issues.

Preferred Qualifications

• Understanding of Azure app registrations, service principals, and Azure Key Vault as used for Power Platform/Dataverse authentication and secure credential management.
• Familiarity with SharePoint site and library setup and its integration points with Dataverse and Power Automate.
• Working knowledge of Power BI — reports, datasets, and troubleshooting refresh or data connectivity failures.
• Microsoft certifications such as PL-200 or PL-400.
• Familiarity with ALM/DevOps tooling (e.g., Azure DevOps) and ITSM/ticketing platforms (e.g., ServiceNow, Jira, Zendesk).
• Exposure to Dynamics 365 (CE/F&O) as it relates to Power Platform extensibility.

Who We Are

TechnoMile provides AI-enabled cloud solutions that empower GovCon, aerospace and defense, and other government-focused companies to modernize operations. Our SaaS products help clients:

• Optimize business development and sales processes.
• Streamline and de-risk contract management.
• Unlock the value of public and private data for a competitive advantage.

Today, more than 200 companies rely on TechnoMile, including over half of the top 10 federal defense contractors and the top 10 IT government contractors.

Our Culture

• Hungry, Humble, and Smart. We foster continuous learning and career growth, offering tuition reimbursement and ongoing development opportunities.
• Innovative. We embrace challenges and create solutions others cannot.
• Flexible. Remote, hybrid, and in-office options support your best work.
• Global. With teams across the U.S. and India, we collaborate worldwide with one mission.