Technical Product Analyst II — Tech Support & Escalations

Deluxe; United States; Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Volunteer Time Off

Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Job summary

Deluxe is seeking a mid-level technical customer service professional to support a range of Deluxe software products. The role focuses on handling complex client software issues, escalating when needed, and maintaining detailed ticket documentation.

You will work with internal teams to resolve problems quickly while providing clear communication to clients. The candidate should have 2+ years in help desk or customer service, experience with scripting (SQL, Progress, PowerShell) and basic PC

Qualifications

• 2+ years of Help Desk and/or customer service experience
• 2+ years of scripting experience including SQL, Progress, PowerShell, etc.
• 2+ years of Basic PC Troubleshooting and/or Repair
• Document Creation (documentation of issues and steps)

Responsibilities

• Provide technical customer service for Deluxe software to external and internal customers
• Log, track, update, and complete work items, prioritizing complex client software issues
• Engage in escalations as a case resource and communicate progress to peers and management
• Document troubleshooting methodology and next steps in tickets; share knowledge to reduce resolution times
• Participate in triage, bug scrub meetings and cross-functional collaboration

Skills

Help Desk experience

Scripting (SQL/Progress/PowerShell)

PC Troubleshooting

Documentation

Education

Bachelor's or Associate degree in IT or related field

Tools

Microsoft Office

Job description

Deluxe is seeking a mid-level technical customer service professional to support a range of Deluxe software products. The role focuses on handling complex client software issues, escalating when needed, and maintaining detailed ticket documentation.

You will work with internal teams to resolve problems quickly while providing clear communication to clients. The candidate should have 2+ years in help desk or customer service, experience with scripting (SQL, Progress, PowerShell) and basic PC