Technical Phone Support Specialist – Hybrid Potential

National Checking Company; Saint Paul (MN); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Health Insurance (medical, dental, and

Life Insurance

Disability Insurance

401(k) with employer match

Paid Time Off

Job summary

National Checking Company is seeking a Technical Phone Support specialist to assist customers using DateCodeGenie, RightBytes and Task Manager. The role is based on-site in Minnesota with potential hybrid work in the future and reports to the Technical Support Manager.

Responsibilities include handling calls, emails and remote sessions, resolving login and app issues, and guiding customers through product configurations. A bilingual English/Spanish candidate is desirable and training is provided.

Qualifications

• Minimum 2-year college degree or commensurate experience
• 1+ year of call center technical support
• Bilingual English and Spanish preferred
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel)

Responsibilities

• Provide interactive technical support via phone, email, Teams or TeamViewer for Android tablets, printers, and mobile apps
• Resolve login, remote access, reinstallation, Wi-Fi, and hardware/software configuration issues
• Assist customers with cloud-based software training and app usage
• Help customers troubleshoot and resolve issues quickly with internal and external teams
• Communicate clearly with customers of varying technical levels
• Document calls and troubleshooting steps for historical records
• Contribute to knowledge base articles for customer self-service
• Other duties as assigned

Skills

Interpersonal skills

Phone etiquette

Excellent verbal communication

Written communication

Multitasking

CRM/ERP experience

Education

Associate degree or equivalent

Tools

Salesforce

Syspro

Job description

National Checking Company is seeking a Technical Phone Support specialist to assist customers using DateCodeGenie, RightBytes and Task Manager. The role is based on-site in Minnesota with potential hybrid work in the future and reports to the Technical Support Manager.

Responsibilities include handling calls, emails and remote sessions, resolving login and app issues, and guiding customers through product configurations. A bilingual English/Spanish candidate is desirable and training is provided.