Tech Support Specialist — Phone & Remote Assistance

NCCO; Saint Paul (MN); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) with employer match

Paid Time Off

Job summary

National Checking Company (NCCO) in St. Paul, MN is seeking a customer-focused Technical Support professional to assist users of DateCodeGenie, RightBytes, and Task Manager.

You will work with Android tablets, thermal printers, and mobile apps to diagnose issues and guide users toward effective solutions. The role requires at least a 2-year college degree or equivalent experience, a year of call-center support, and familiarity with CRM/Salesforce and ERP systems.

Qualifications

• Minimum of a 2-year college degree or commensurate experience.
• Minimum of one-year call center support assisting with technical support.
• Bilingual (English/Spanish) is highly desirable.
• Intermediate proficiency in Microsoft Office applications.

Responsibilities

• Provide interactive technical support via phone, email, Teams or TeamViewer for customers.
• Resolve login issues, remote access, app reinstallations and connectivity problems.
• Train customers on cloud-based software and applications.
• Document calls and troubleshooting steps to maintain a clear history.
• Help develop knowledge base articles to assist customers.

Skills

Customer service

Communication skills

Multitasking

CRM systems

Education

2-year college degree

Tools

Salesforce

Syspro

ERP systems

Job description

National Checking Company (NCCO) in St. Paul, MN is seeking a customer-focused Technical Support professional to assist users of DateCodeGenie, RightBytes, and Task Manager.

You will work with Android tablets, thermal printers, and mobile apps to diagnose issues and guide users toward effective solutions. The role requires at least a 2-year college degree or equivalent experience, a year of call-center support, and familiarity with CRM/Salesforce and ERP systems.