Technical Phone Support Specialist

NCCO Foodservice Solutions; West Saint Paul (MN); On-site; USD 47,000 - 54,000; Full time

Benefits offered by this job

Health Insurance (medical, dental, and

Life Insurance

Disability Insurance

401(k) with employer match

Paid Time Off

Job summary

National Checking Company (NCCO) in Minnesota is seeking a Technical Support Specialist to assist customers across product lines DateCodeGenie, RightBytes and Task Manager. This on-site role supports Android tablets, thermal printers and mobile apps.

Responsibilities include troubleshooting, remote access, guiding users through installations, maintaining clear case notes, and building knowledge base articles. 2-year degree or equivalent experience preferred; bilingual English/Spanish desirable.

Qualifications

• Minimum of a 2-year college degree or commensurate experience.
• Minimum of one-year call center support assisting with technical support.
• Bilingual (not required, but highly desirable) – English and Spanish.
• Intermediate proficiency in Microsoft Office applications (e.g., Outlook, Word, Excel)

Responsibilities

• Provide interactive technical support using phone, email, Microsoft Teams or TeamViewer for customers experiencing problems with Android tablets, thermal printers, and mobile applications
• Typical support tasks include resolving username and password problems, remote access, uninstalling/reinstalling applications, connecting to Wi‑Fi, verify hardware and software configurations, power cycling and assisting customers with app and portal
• Support customer product training for cloud-based software and application
• Assist internal and external customers in troubleshooting and resolving problems quickly
• Communicate technical issues clearly to customers of varying ages and technical skill levels
• Document calls and troubleshooting steps concisely to maintain a clear historical record
• Help develop knowledge base articles to assist customers in navigating our products.
• Other duties and responsibilities as assigned

Skills

Bilingual English/Spanish

Call center experience

Excellent communication

Interpersonal skills

Problem-solving

Education

Associates degree or equivalent experience

Tools

Salesforce

Syspro

Microsoft Office

Job description

National Checking Company (NCCO) in Minnesota is seeking a Technical Support Specialist to assist customers across product lines DateCodeGenie, RightBytes and Task Manager. This on-site role supports Android tablets, thermal printers and mobile apps.

Responsibilities include troubleshooting, remote access, guiding users through installations, maintaining clear case notes, and building knowledge base articles. 2-year degree or equivalent experience preferred; bilingual English/Spanish desirable.