Support Specialist I

Ledgent Technology; BLOOMINGTON (MN); On-site; USD 33,000 - 39,000; Full time

Job summary

Ledgent Technology in Minneapolis, MN is seeking an IT Support Specialist I to provide front-line IT support for end users. You will handle inbound requests, log tickets, and assist users both remotely and on site.

Qualifications include a high school diploma and preferably an Associate degree or equivalent experience. Candidates should be comfortable with laptop/desktop setup, Windows OS, mobile devices, and VPN connectivity, with strong customer-service skills.

Qualifications

• High school diploma required.
• Associate degree in IT or related field preferred or equivalent experience.
• Experience building and configuring laptops and desktops.

Responsibilities

• Answer inbound calls, log issues as tickets, and escalate when necessary.
• Monitor and manage helpdesk tickets submitted via forms or email.
• Configure laptops and mobile devices and assist with login/setup.
• Assist users with VPN connectivity and MFA setup.

Skills

Laptop setup

Windows OS

Mobile devices

Helpdesk

Education

High school diploma

Associate degree or equivalent

Job description

Salary: USD24 - USD28 per hour

IT Support Specialist

• Work Authorization: W2 only — no C2C or third-party submissions
• Location: Onsite ( Minneapolis, MN )
• Pay Rate: $24-28/hr per hour

Job Summary

The Support Specialist I provides front-line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.

• Answer inbound support calls, log issues as tickets, and raise when necessary
• Monitor and manage helpdesk tickets submitted via forms or email
• Categorize, prioritize, and resolve tickets in a timely and accurate manner
• Ensure all assigned tickets are completed thoroughly and documented properly
• Set up new user laptops, ship equipment as needed, and provide remote assistance with first-time login and setup
• Configure new user mobile devices and assist remotely with remaining setup tasks
• Assist users with computer and application login issues
• Assist users with VPN connectivity issues
• Provide basic assistance with application usage and escalated to training teams as appropriate
• Support password resets and multi-factor authentication (MFA) setup
• Perform other duties as assigned

Qualifications

Education & Certifications

• High school diploma or equivalent (required)
• Associate's degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred)

Experience, Knowledge & Skills

• Basic experience building, configuring, and troubleshooting laptops and desktops
• Working knowledge of Microsoft Windows operating systems
• Basic troubleshooting experience with Android and iOS devices