Technical Parts Support Agent

NAPA; Middletown (CT); Presencial; USD 26.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401(k) Match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Descripción de la vacante

NAPA in Middletown, CT seeks a ProCall Agent to deliver exceptional customer service and technical support for wholesale and retail customers. You will process parts orders, advise on product features, verify inventory, and maintain accurate CRM/TAMS records while supporting store personnel with knowledge and teamwork.

Ideal candidates have strong communication skills, detail orientation, and the ability to multitask in a fast-paced environment.

Formación

• Strong communication skills and ability to explain technical information clearly.
• Detail-oriented with strong organizational and problem-solving abilities.
• Experience with POS systems, CRM/TAMS, and electronic catalogs.
• Customer-focused with the ability to resolve issues promptly and maintain satisfaction.
• Able to multitask in a fast-paced environment.

Responsabilidades

• Deliver prompt, courteous, and professional service to all customers over the phone and electronic channels.
• Identify required parts using catalogs, POS systems, and parts information resources.
• Process orders and information requests with accuracy and attention to detail.
• Advise customers on product features, warranties, and sales programs to meet needs.
• Verify inventory and communicate shipping/logistics updates.
• Maintain accurate customer information in CRM, TAMS, and phone systems.
• Support store personnel as a resource and participate in training sessions.
• Apply asset security and loss prevention controls in all transactions.

Conocimientos

Communication

Detail-oriented

Organization

Problem solving

Multitasking

Customer focus

Teamwork

Herramientas

POS systems

CRM/TAMS

Electronic catalogs

Phone systems

Descripción del empleo

NAPA in Middletown, CT seeks a ProCall Agent to deliver exceptional customer service and technical support for wholesale and retail customers. You will process parts orders, advise on product features, verify inventory, and maintain accurate CRM/TAMS records while supporting store personnel with knowledge and teamwork.

Ideal candidates have strong communication skills, detail orientation, and the ability to multitask in a fast-paced environment.