Technical Parts & Customer Service Specialist

Fortifi Food Processing Solutions; Kansas City (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

Frontmatec seeks a Technical Customer Service Specialist in Kansas City to support field and internal customers with spare parts on sold equipment and handle related administrative duties.

The role requires strong English proficiency, ERP experience (Microsoft Dynamics AX), and excellent customer service skills. Responsibilities include pricing, RMAs, CRM maintenance, quotes, and cross-functional collaboration.

Qualifications

• Proficiency in Word, Excel, and Outlook.
• Ability to work with an ERP.
• Advanced level of English.
• Customer service orientation.
• Professionalism and reliability.
• Strong written and verbal communication.

Responsibilities

• Maintain parts pricing and margins per company policy under the Parts Manager.
• Coordinate RMAs and track returns for repairs or credits.
• Maintain installed base information and technical documents in the CRM.
• Provide responsive customer service for spare parts orders by phone and email.
• Prepare quotes and gather pricing/delivery information for quotations.
• Escalate for parts assistance when needed.

Skills

Advanced English

Customer service

Organizational skills

Professionalism

Bilingual Spanish

Tools

Microsoft Dynamics AX

Job description

Frontmatec seeks a Technical Customer Service Specialist in Kansas City to support field and internal customers with spare parts on sold equipment and handle related administrative duties.

The role requires strong English proficiency, ERP experience (Microsoft Dynamics AX), and excellent customer service skills. Responsibilities include pricing, RMAs, CRM maintenance, quotes, and cross-functional collaboration.