Customer Service Associate - Glass Fabrication

Forge Holdings; Omaha (NE); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance (optional)

Life Insurance

401k with company match up to 4%

Paid Time Off

Employee discounts

Accident Insurance (optional)

Job summary

Quality Glass and Mirror Service in Omaha is seeking a Customer Service Associate to join our operations team. You will be the first point of contact for customers and a key link between sales, purchasing, and production, gaining exposure to the whole business with a path to learning quoting and more over time.

In this role you will process orders by phone and email, coordinate with operations to move orders forward, and support the sales team with standard and custom quotes as needed.

Qualifications

• Background and Experience Required: Comfortable on the phone and handling a high volume of customer communication
• Background and Experience Required: Solid working knowledge of Excel, Word, and Outlook

Responsibilities

• Process customer orders by phone and email, and keep customers updated on order status
• Work day to day with our operations, purchasing, and production teams to keep orders moving
• Learn how to quote standard and custom orders alongside our sales team

Skills

Phone communication

Excel

Word

Outlook

Tools

ERP systems

CRM systems

Job description

Quality Glass and Mirror Service has been fabricating glass and aluminum products out of Omaha since 1985. We run an 80,000 square foot production facility and serve customers across the Midwest, from homeowners and contractors to architects and commercial glazing companies. We've been voted Best of Omaha for glass and mirror for seven years running, and our name is our reputation. We take that seriously.

We're looking for a Customer Service Associate to join our operations team. You'll be the first point of contact for our customers and a key link between sales, purchasing, and production. This is a small team where you'll get exposure to the whole business, not just one narrow piece of it, with a real path to learning quoting and taking on more over time.

In this role you will

• Process customer orders by phone and email, and keep customers updated on order status
• Work day to day with our operations, purchasing, and production teams to keep orders moving
• Learn how to quote standard and custom orders alongside our sales team

Requirements

Background and Experience Required:

• Comfortable on the phone and handling a high volume of customer communication
• Solid working knowledge of Excel, Word, and Outlook

Bonus points if you have

• Experience in glass, construction, or manufacturing industries
• Willingness to learn new software, including ERP and CRM systems

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance (optional)
• Life Insurance
• 401k with company match up to 4%
• Paid Time Off
• Employee discounts
• Accident Insurance (optional)