Technical Operations Support

Kelly Services; Tempe (AZ); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Retirement plan

Transit benefit

Holiday pay

Short-term disability

Job summary

Kelly Services is seeking a Technical Operations Support D1 in Tempe, AZ for a 3-month contract. The role focuses on end-to-end catalog build and updates for new vertical merchants, handling ticket queues, following SOPs, and using spreadsheets to prepare data for upload.

The ideal candidate will have meticulous data handling skills, the ability to adapt quickly to new processes, and strong time and queue management in a fast-paced setting. Conversion to full-time is unlikely.

Qualifications

• Experience using spreadsheets for data organization and analysis.
• Attention to detail and process compliance.
• Ability to learn new workflows and tools rapidly.
• Comfortable operating in a dynamic, fast-paced environment.
• Effective communication and problem-solving skills.

Responsibilities

• Manage catalog build and update tasks via assigned ticket queues.
• Standardize and prepare catalog data for upload using spreadsheets and internal tools.
• Follow established SOPs and detailed instructions.
• Validate work for accuracy and completeness.
• Identify and resolve data-quality issues.
• Escalate blockers to meet turnaround and service-level expectations.
• Adapt to new processes quickly and consistently deliver reliable results.
• Demonstrate strong time and queue management in a high-volume setting.

Skills

Spreadsheet skills

Attention to detail

Learn new workflows

Communication & problem-solving

Fast-paced environment

Job description

Technical Operations Support D1 - 38342

Location: AZ, Tempe, W Roosevelt Way

Contract Duration: 3 months

Contract Type: W2 under Staffing Supplier

Pay:$23.81/hour

Visa Sponsorship: not applicable

About the Role

The Technical Operations Support D1 role is responsible for managing end-to-end catalog build and update processes for new vertical merchants. Duties include working from assigned ticket queues, following SOPs, and utilizing spreadsheets and internal tools to standardize, analyze, and prepare catalog data for upload. Additional responsibilities involve validating completed work, resolving data-quality issues, and escalating blockers as needed to ensure timely completion and adherence to service expectations. The position requires strong attention to detail, effective time and queue management, the ability to adapt quickly to new processes, and experience organizing and analyzing data in spreadsheets. Successful candidates are comfortable in fast-paced, high-volume environments, reliably follow instructions, and consistently deliver accurate results. Possibility for contract extension exists, but conversion to a full-time role is unlikely.

Key Responsibilities

• Manage catalog build and update tasks via assigned ticket queues
• Standardize and prepare catalog data for upload using spreadsheets and internal tools
• Follow established SOPs and detailed instructions
• Validate work for accuracy and completeness
• Identify and resolve data-quality issues
• Escalate blockers to meet turnaround and service-level expectations
• Adapt to new processes quickly and consistently deliver reliable results
• Demonstrate strong time and queue management in a high-volume setting

Qualifications

• Experience using spreadsheets for data organization and analysis
• Attention to detail and process compliance
• Ability to learn new workflows and tools rapidly
• Comfortable operating in a dynamic, fast-paced environment
• Effective communication and problem-solving skills

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what's next with Kelly

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.