Senior IT Support & Systems Lead

Jobtailor; Tupelo (MS); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced IT Support Manager to oversee onsite technical support, hardware/software troubleshooting, and lifecycle management of computer systems, devices, and room tech. You will lead a dispersed team and coordinate outages while ensuring timely ticket resolution and KPI reporting.

The role requires a Bachelor's (or equivalent) in CS/CE/IS with 4+ years in management, or an Associate with 6+ years, or 8 years of related experience in lieu of a degree.

Qualifications

• Bachelor's degree in CS/CE/IS with 4+ years of related experience, or Associates with 6+ years, or 8 years experience in lieu of degree.
• Minimum 4 years in a Management position leading technical personnel and tasks.

Responsibilities

• Provide onsite technical support for end users.
• Hands-on troubleshooting of hardware, software, and workstation issues.
• Lead IT staff on onsite infrastructure tasks and project coordination.
• Manage onboarding/offboarding processes and full lifecycle for computer systems, mobiles, and desk phones.
• Record activities in the help desk system and report IT KPIs.

Skills

Team leadership

IT infrastructure knowledge

Problem solving

Education

Bachelor's degree in CS/CE/IS

Associates degree in CS/CE/IS

Job description

Jobtailor is seeking an experienced IT Support Manager to oversee onsite technical support, hardware/software troubleshooting, and lifecycle management of computer systems, devices, and room tech. You will lead a dispersed team and coordinate outages while ensuring timely ticket resolution and KPI reporting.

The role requires a Bachelor's (or equivalent) in CS/CE/IS with 4+ years in management, or an Associate with 6+ years, or 8 years of related experience in lieu of a degree.