Technical Operations Representative I

Canon U.S.A., Inc.; Redwood City (CA); Sur place; USD 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Résumé du poste

Canon U.S.A., Inc. is seeking an entry-level team member to grow within our organization. You will shadow colleagues to learn Canon technology, culture, and workflows, and support customer service activities.

The role emphasizes training and applying new skills with supervisor oversight. Associates degree is encouraged, and prior direct-to-consumer service experience is a plus as you build a career in a global imaging leader.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Associates degree preferred.
• Ability to communicate technology issues clearly to manager and team.
• Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding and escalation of issues.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• To be established with Co-op organization in alignment with their course descriptions.

Responsabilités

• Shadows team members to learn Canon technology and work processes.
• Participates in all required training and development courses.
• Demonstrates learned capabilities through assignments and improves workflows.
• Demonstrates core customer service skills as outlined in training.
• Supports the department in special projects under high manager oversight.

Connaissances

Customer service

Communication

Active listening

Issue escalation

Security clearance process

Formation

HS Diploma/GED

Associates degree preferred

Description du poste

About the Role

Entry level position intended to grow people into the organization. Shadows team members to serve as backup resource. Focuses on learning the Canon technology, culture, and work processes.

Your Impact

• Participates in all required training and development courses.
• Demonstrates learned capabilities through assignments.
• Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
• Demonstrates core customer service skills as outlined in training.
• Supports the department as needed in special projects.
• High level of manager oversight.
• Customer Service - Entry level customer service background.
• Experience in direct-to-consumer service jobs a plus.
• Furthers customer relationship appropriately.

About You: The Skills & Expertise You Bring

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Associates degree preferred.
• Ability to communicate technology issues clearly to manager and team.
• Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding (confirm through repeating back) what was heard) and escalation of issues.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• To be established with Co-op organization in alignment with their course descriptions.

We are providing the anticipated base salary range for this role: $17.20-$23.37 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#LI-KG1 #PM19 HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.- Associates degree preferred.- Ability to communicate technology issues clearly to manager and team.- Ability to respectfully listen to customer concerns, ease customer stress by assuring understanding (confirm through repeating back) what was heard) and escalation of issues .- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.- To be established with Co-op organization in alignment with their course descriptions.We are providing the anticipated base salary range for this role: $17.20-$23.37 hourly.