Regional Support Technician

Canon; Eagan (MN); On-site; USD 46,000 - 69,000; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon U.S.A., Inc. seeks a Regional Technical Specialist to serve as the technical voice for regional priorities.

The role provides on-going hardware, firmware, and workflow troubleshooting to regional technicians and service agents, plus on-site guidance and regional training on updates and best practices. You will maintain problem records, manage the regional FCO database, and collaborate with Product support to implement solutions.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provide on-going technical, on-site and phone support to regional technicians and service agents.
• Provide regional instruction on adjustments, repairs, upgrades and troubleshooting procedures.
• Create, organize and disseminate information to help engineers perform their duties more efficiently.
• Maintain and update problem records and escalate as needed.
• Manage regional FCO database for compliance and timely installation/disposition.
• Collaborate with Product support for information sharing and best practices.
• Accomplish special projects or tasks as assigned by regional service Director.

Skills

Customer satisfaction

Written and verbal communication

Initiative and self-starting

Problem solving

Team collaboration

Education

HS Diploma or GED or equivalent experience

Associate's degree in mechanical or electronics

Tools

Printer knowledge and testing/diagnostic applications

Job description

About the Role

Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.

Your Impact

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.


• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.


• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.


• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.


• Manages regional FCO database to ensure compliance and timely installation/disposition.


• Works closely with the Product support group on information sharing and best practice implementation.


• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

• Associate's degree in mechanical or electronics, or equivalent experience.


• Printer knowledge and testing and/or diagnostic applications.


• Ability to achieve customer satisfaction and loyalty.


• Ability to create solutions for high-level problems.


• Good writing, speaking and listening skills.


• Exhibits initiative and self-starting behaviors.


• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.


• Generally available for work 24 hours a day, 7 days a week.


• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.


• Technical certifications such as A+, Network+, MCSE desired.

We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly.

This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus


• Employee discounts


• "Dress for Your Day" attire program (casual is welcome, based on your job function)


• Volunteer opportunities to give back to our local community


• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.


• Associate's degree in mechanical or electronics, or equivalent experience.


• Printer knowledge and testing and/or diagnostic applications.


• Ability to achieve customer satisfaction and loyalty.


• Ability to create solutions for high-level problems.


• Good writing, speaking and listening skills.


• Exhibits initiative and self-starting behaviors.


• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.


• Generally available for work 24 hours a day, 7 days a week.


• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.


• Technical certifications such as A+, Network+, MCSE desired.


• We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly.


• This role is eligible for a transportation allowance.