Field Service Technician I

Canon Virginia, Inc; Providence (RI); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag and Canon welcome kit

Résumé du poste

Canon U.S.A., Inc. is seeking a Field Service Technician to deliver exceptional customer service through on-site maintenance of Canon‑supported products. You will support customers with efficient repairs, document service activities, and protect Canon property while traveling to sites as needed.

The role emphasizes strong communication, reliability, and the ability to meet branch targets. This is a full-time, on-site position located in the United States, Rhode Island area, requiring compliance

Qualifications

• High School diploma or equivalent is required.
• Complete the 120‑day PDIF new-hire class.
• Valid driver’s license with acceptable driving record.
• Must be able to travel to customer locations.
• Must be able to lift 50 pounds and be active more than 50% of the time.

Responsabilités

• Report product failure trends and serviceability issues with documentation.
• Provide efficient, responsive field/shop/on-site maintenance.
• Maintain Field Service Reports, Expense Reports, and Canon property.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain performance of assigned machines.
• Help the branch/district reach its metric targets.

Connaissances

Customer service

Basic IT knowledge

Lift 50 lbs

Travel readiness

Formation

High School diploma or equivalent

Description du poste

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Your Impact

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.


• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.


• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.


• Showcasing strong customer communication and satisfaction skills.


• Maintaining the performance of assigned machines.


• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

About You: The Skills & Expertise You Bring

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements?

• Hold a High School diploma or equivalent experience required.


• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.


• Ability to travel (valid driver’s license and acceptable driving record necessary).


• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.


• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated rate for this role: $20.00 - $26.31 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus


• Employee discounts


• Dress for Your Day attire program (casual is welcome, based on your job function)


• Volunteer opportunities to give back to our local community


• Swag! A Canon welcome kit and official merch you can't get anywhere else. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#LI-RH1 #PM19

Note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. Do you meet these requirements?

• Hold a High School diploma or equivalent experience required.


• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.


• Ability to travel (valid driver’s license and acceptable driving record necessary).


• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.


• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

We are providing the anticipated rate for this role: $20.00 - $26.31 hourly.