Technical Operations On-Boarding Manager

Corporate Technologies LLC; Eden Prairie (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Cell phone reimbursement

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Mileage reimbursement

Paid time off

Paid training

Vision insurance

Job summary

Corporate Technologies is hiring a Training & Onboarding specialist to own technical onboarding for core technologies, tools, and service delivery. You will design structured training for Remote Support Center tools, MSP platforms, and security stacks, and translate tribal knowledge into repeatable materials.

You will serve as the primary trainer for new hires and acquired staff, develop QA and continuous education programs, and help scale CT’s onboarding as the company grows through

Qualifications

• Strong technical competency with MSP environments including help desk operations and tooling.
• Demonstrated ability to teach, train, and explain technical concepts clearly.
• Experience onboarding or ramping technical staff.
• Willingness to travel up to 50% depending on M&A activity.
• Comfort operating independently in a lean organization.

Responsibilities

• Own technical onboarding for CT’s core technologies, tools, and service delivery model.
• Design and deliver structured training for Remote Support Center tools, monitoring, security, and MSP platforms.
• Translate CT’s tribal knowledge into repeatable training materials.
• Act as the primary trainer for new hires and acquired staff during onboarding.
• Responsible for Quality Assurance programs and Continuous Education programs for existing technicians.
• Lead onboarding for employees joining CT through acquisitions.
• Rapidly assess incoming teams’ technical skill levels and tool familiarity.
• Design targeted training plans to close gaps between acquired environments and CT standards.
• Serve as a stabilizing presence during post-close transitions.
• Build and maintain onboarding playbooks, training paths, and role-based curricula.
• Standardize onboarding timelines (first week, first 30 days, first 90 days).
• Ensure training materials remain current as tools and processes evolve.
• Gather feedback from new hires, acquired employees, and managers.
• Track time-to-productivity and early performance indicators.
• Refine training content and onboarding flow based on real-world outcomes.

Skills

MSP environments

Help desk

PSA tools

RMM tools

Security stack

Identity management

Teaching skills

Staff onboarding

Independent work

Credibility with tech teams

Travel 50%

Tools

RMM

PSA

Job description

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team! At Corporate Technologies, it’s much more than just a job; it’s a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Job Duties

• Own technical onboarding for CT’s core technologies, tools, and service delivery model
• Design and deliver structured training for:
  • Remote Support Center tools
  • Monitoring, security, and MSP platforms
  • Internal processes and escalation models
• Translate CT’s “tribal knowledge” into repeatable training materials
• Act as the primary trainer for new hires and acquired staff during onboarding
• Responsible for Quality Assurance programs and Continuous Education programs for existing technicians:
  • Upskilling training as needed.

Acquisition Employee Enablement

• Lead onboarding for employees joining CT through acquisitions
• Rapidly assess incoming teams’ technical skill levels and tool familiarity
• Design targeted training plans to close gaps between acquired environments and CT standards
• Serve as a stabilizing presence during post-close transitions

Program Structure & Content Development

• Build and maintain onboarding playbooks, training paths, and role-based curricula
• Standardize onboarding timelines (e.g., first week, first 30 days, first 90 days)
• Ensure training materials remain current as tools and processes evolve

Continuous Improvement

• Gather feedback from new hires, acquired employees, and managers
• Track time-to-productivity and early performance indicators
• Refine training content and onboarding flow based on real-world outcomes

Qualifications

Must-Have

• Strong technical competency with MSP environments, including:
  • Help desk operations
  • Common MSP tooling (RMM, PSA, security stack, identity, etc.)
• Demonstrated ability to teach, train, and explain technical concepts clearly
• Experience onboarding or ramping technical staff
• Comfort operating independently in a lean organization
• Ability to quickly earn credibility with technical teams
• Ability to travel up to 50% of the time depending on M&A activity

Nice-to-Have

• Experience in MSP acquisitions or post-merger integration
• Background in technical training, enablement, or L&D
• Experience building training content from scratch

Additional Details

• Job Type: Full-time
• Schedule: Monday – Friday, 8:00 am – 5:00 pm

Compensation

$55.000 - $75,000 annually

Benefits

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Vision insurance

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.