Account Manager

Corporate Technologies LLC; Cedar Falls (IA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Cell phone reimbursement

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Vision insurance

Job summary

Corporate Technologies is seeking an Account Manager in Cedar Falls, IA to nurture trusted advisor relationships with our customers and deliver tailored IT solutions.

The role requires organizing multiple priorities, applying strong listening and communication skills, and working with senior executives.

You will collaborate with engineers and operations to grow opportunities, present proposals, and ensure timely delivery while maintaining confidentiality.

Qualifications

• Preferred experience in customer service; IT knowledge is a plus.

Responsibilities

• Develop trusted advisor relationships with assigned customers.

Skills

Customer service

Communication

Negotiation

Presentation

Problem solving

Multitasking

MS Office

Verbal and written communication

Education

IT education preferred

Tools

MS Office

Job description

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

At Corporate Technologies, it's much more than just a job; it's a career where you will learn, grow, and enjoy what you do every day. Our goal is to recruit and retain great people and in turn provide great employee experience. We offer a collaborative team environment, competitive salaries, and benefit program, as well as hands on training and career development.

Our company is seeking a passionate and motivated Account Manager who is highly experienced in delivering exceptional customer service to our valued customers. The ideal candidate will have extensive knowledge of our product line and the ability to quickly determine the best solution to meet customers' needs. The successful individual will help build relationships with both existing and potential customers while implementing programs that are mutually beneficial to the company and its customers. This position is located in Cedar Falls, Iowa.

• Develop trusted advisor relationships with assigned customer base
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement.
• Quarterly onsite meetings with assigned customers providing recommendations and to ensure customer satisfaction.
• Clearly communicate the progress of monthly/quarterly initiatives with management and clients.
• Prepare and review reports on account status with your customers.
• Collaborate with engineers and operations to identify and grow opportunities within your base clients.
• Assist with challenging client requests or issue escalations as needed.
• Prepare and present proposals for products and service offerings.
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken.

Qualifications:

• Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus. Some sales experience would be helpful but not a requirement.
• Ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills needed.
• Must work effectively with senior-level executives and staff; must also be able to work independently.
• Must have strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
• Excellent computer skills including all MS Office applications (Word, Excel, Outlook, PowerPoint) required.
• Must have strong customer support orientation for external customers, demonstrated professional demeanor, and the ability to maintain confidential information.
• Must have a valid driver's license and clean driving record.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year (plus commission). Can double your salary, no cap on commission.

• 401(k) matching
• Cell phone reimbursement
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:Monday to Friday

Supplemental Pay:

• Commission pay

Ability to commute/relocate:Cedar Falls, IA: Reliably commute or planning to relocate before starting work (Required)

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.