Technical Operations Manager, ISP Operations

Google; Omaha (NE); On-site; USD 114,000 - 126,000; Full time

Job summary

An established industry player is seeking a Technical Operations Manager to lead innovative solutions in network operations. This role is pivotal in ensuring reliable connectivity and efficient maintenance of facilities across the market. You will manage vendor relationships, oversee deployment and maintenance of critical infrastructure, and collaborate with cross-functional teams to drive operational excellence. Join a forward-thinking company that values innovation and teamwork, and be part of a mission to deliver exceptional internet services that empower communities and foster growth. If you have a passion for technology and a commitment to excellence, this opportunity is for you.

Qualifications

• 5+ years in telecommunications with Inside Plant or Data Center experience.
• Experience managing large-scale projects and vendor relationships.

Responsibilities

• Oversee deployment and maintenance of ISP facilities and equipment.
• Plan and maintain CO/HUT/PoP sites, ensuring reliable operations.
• Coordinate with teams for maintenance, upgrades, and repairs.

Skills

Telecommunications Management

Vendor Management

Project Management

Data Center Operations

Education

Bachelor's in Construction Management

Bachelor's in Engineering

Bachelor's in Telecommunications

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make our world go round. We are growing to build a place where people can make a difference, grow their careers, and find their belonging.

GFiber, an Alphabet company, delivers Google Fiber and Google Fiber Webpass services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

Application window: Open until at least May 9, 2025. The opportunity remains online based on business needs, which may be before or after this date.

Our complex network presents new challenges requiring innovative solutions and the latest technologies. As a Technical Operations Manager, ISP Operations, you will ensure reliable and efficient network operations, contribute to network expansion, monitor performance, perform maintenance, proactively address issues, and respond to connectivity challenges. Your role is critical in maintaining a stable network, ensuring our users stay connected to our applications, products, and services, and leading technical efforts for operational reliability.

Role Description

The Technical Operations ISP Manager oversees Inside Plant (ISP) deployment and ongoing maintenance of facilities and equipment across the market. You will ensure Central Office (CO) network operations are reliable, secure, and efficient by monitoring performance, managing maintenance and repairs, and addressing connectivity issues. This role reports directly to the Repair and Maintenance Operations Lead for the market.

Key Responsibilities

1. Plan, provision, commission, and maintain all CO/HUT/PoP sites within the Market(s) Area, including testing and accepting new facility components such as structures, security, BNGs, HVAC, electrical systems, power, and backup systems.
2. Participate in network design, growth, and maintenance with the broader market team.
3. Create and maintain a comprehensive CO/HUT maintenance schedule, leveraging cross-market experiences and collaborating across teams.
4. Coordinate with NOC and Plant Maintenance Technicians to facilitate maintenance, upgrades, and repairs.
5. Develop documentation, reports, and presentations to communicate project updates to GFiber leadership.
6. Assist with activation, testing, and acceptance of distribution fiber.

Minimum Qualifications

• Bachelor's degree in Construction Management, Engineering, Telecommunications, or equivalent experience.
• At least 5 years of experience in telecommunications, working with Inside Plant (ISP) or within a Data Center.
• At least 5 years of vendor management experience with customer-facing responsibilities.
• Experience managing vendors, contracts, and budgets on large-scale projects.

Preferred Qualifications

• 8+ years in telecommunications working with Inside Plant or Data Centers.
• Experience managing large projects from start to finish successfully.
• Proven ability to work collaboratively on cross-functional teams.
• Flexibility to adapt as roles evolve.
• Experience with change management processes and working with NOC teams.

The US base salary range for this full-time role is $114,000 - $126,000 plus bonus, cash awards, and benefits. Salary varies by location; your recruiter will share specific details during hiring.

GFiber is committed to equal opportunity employment and creating an inclusive workplace. If you need accommodations, please complete our accommodations form. Our team will confidentially discuss your options.