Member Content Strategy and Operations Manager

Devoted Health, Inc.; Massachusetts; Remote; USD 90,000 - 120,000; Full time

Job summary

Join a forward-thinking healthcare company on a mission to enhance the well-being of older Americans. As a Member Content Strategy and Operations Manager, you'll play a pivotal role in crafting engaging communications that connect members to vital care services. This dynamic position requires collaboration with various teams to develop effective campaigns driven by data and empathy. You'll manage multiple projects, ensuring clarity and consistency across all member interactions. If you're passionate about making a meaningful impact in healthcare and possess strong communication skills, this role offers a unique opportunity to contribute to a compassionate mission.

Benefits

Employer sponsored health, dental and vision plan

Generous paid time off

$100 monthly mobile or internet stipend

Stock options for all employees

Bonus eligibility for all roles

Parental leave program

401K program

Qualifications

• 3-5 years of experience in content strategy or engagement marketing.
• Strong writing skills to simplify complex information.
• Experience managing communications across multiple stakeholders.

Responsibilities

• Manage member-facing communications to support clinical outreach.
• Collaborate with stakeholders to coordinate communication needs.
• Use data to track campaign performance and inform decisions.

Skills

Content Strategy

Engagement Marketing

Strong Writing and Editing

Data Analysis

Stakeholder Management

Education

Bachelor's Degree in Communications or Related Field

Tools

Monday.com

SMS Communication Tools

Email Communication Tools

Job description

Member Content Strategy and Operations Manager page is loaded

Member Content Strategy and Operations Manager

Apply locations Fully Remote - Massachusetts time type Full time posted on Posted 3 Days Ago job requisition id R2399

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

The ideal candidate for this role must be able to work during Eastern Time business hours. Proximity to our Waltham, MA headquarters and the ability to occasionally work on-site is a plus, but not required.

A bit about this role:

At Devoted, The Member Experience and Engagement (MXE) team, is responsible for designing a service experience that makes members trust and love Devoted. We research, test, and refine every touchpoint — from letters and SMS to phone calls and digital experiences — to ensure it’s consistent, caring, and coordinated.

As a Member Content Strategy and Operations Manager, you’ll join our team to help plan, develop, and deliver communications that connect members to care — driving participation in clinical programs, closing gaps, and improving outcomes. You’ll partner closely with our medical group and clinical operations to turn program goals into effective, action-oriented campaigns, guided by data, plain language, and behavior change principles. We're looking for a collaborative, action-oriented communicator to drive clarity and momentum across our clinical member engagement campaigns. Reporting to the Associate Director of Content Strategy & Operations, and working with our Lead Service Designer, you’ll be a hands-on contributor who manages projects, writes clearly, and moves work forward across channels.

This is a cross-functional role at the heart of our strategy — sitting at the intersection of health communication, member experience, service operations, and clinical engagement. You’ll juggle multiple member-facing content projects and be a go-to team member for skillful, nimble execution.

Responsibilities and Impact will include:

• Manage and execute member-facing communications that support clinical outreach, quality measures, and digital engagement

• Intake, scope, and prioritize new communications and content requests

• Collaborate with stakeholders across clinical, operations, and product to plan and coordinate communication needs

• Design messages that are timely, accessible, and action-oriented — guided by behavior change and health literacy principles

• Use digital channels like SMS, email, web, and portal to engage members — and help identify opportunities to improve how we reach people

• Use data to track and report on campaign performance in partnership with analysts and other teams

• Manage timelines, intake, review processes, and workflows in Monday.com

• Help maintain libraries of approved content, toolkits, and documentation to support consistency in health education

• Support compliance and translation processes to ensure accuracy and accessibility

Required skills and experience:

• 3 to 5 years of experience in content strategy, communications, or engagement marketing — preferably in healthcare, public health, or a regulated environment

• Strong bias for action — not afraid to say the wrong thing or make mistakes

• Strong writing and editing skills — able to simplify complex information with empathy and clarity

• Experience managing communications across multiple stakeholders and channels

• Comfortable using campaign data and performance results to inform decisions and iterate

• Familiarity with SMS, email, and digital member communication tools

Salary Range: $90,000 - $120,000 / year

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

We have been made aware of instances of fraudulent job postings and/or fraudulent recruiting activity by individuals purporting to represent Devoted Health. These fraudulent schemes often seek monetary contributions or payments from job seekers (such as for “start up costs” or “equipment”), or seek to collect sensitive personal information. These job postings and offers are NOT authorized by Devoted Health and Devoted is not responsible for fraudulent offers, personal information that you may have disclosed, or payments made to third parties purporting to represent Devoted. We have reported this matter and are cooperating with law enforcement agencies. Devoted Health will never ask for financial commitment or contribution from a candidate at any stage of the recruitment process.