Technical Operations Manager

FORTÉ; Des Moines (IA); In loco; USD 110.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare, vision & dental

HSA & FSA

Life & disability insurance

401(k) with company match

ESOP

Tuition reimbursement

Employee assistance program

Paid time off

Descrizione del lavoro

FORTÉ is a 100% employee-owned company with a 50+ year legacy, reimagining how the modern workplace works. The Technical Operations Manager leads delivery, ensures high customer satisfaction, and aligns operations with financial and growth goals across the business unit.

The TOM partners with Sales, Managed Services, and Operations leadership to drive revenue growth, improve outcomes, and ensure scalable project delivery.

Competenze

• Experience leading a professional service, project delivery, or operations teams in a project-based or services-driven environment.
• Ability to oversee large teams, provide guidance, manage performance, and develop talent.
• Proven P&L ownership including budgets, forecasting, revenue, costs, and margins.

Mansioni

• Own and manage the fiscal year operating plan, including workforce planning, fixed assets, and training investments.
• Accountable for departmental financial performance against revenue, gross margin, and net income targets.
• Review contract documents with Sales, Engineering, Delivery, and customers to confirm scope, feasibility, schedules, and margins.

Conoscenze

Leadership & team management

Project delivery

Profit & loss

Operational metrics

Customer engagement

Communication

CTS/CTS-I/CTS-D or PMI/ITIL

Descrizione del lavoro

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

The Technical Operations Manager (TOM) is accountable for delivering high levels of customer satisfaction while achieving operational, financial, and growth objectives for their assigned business unit. This role provides leadership and direction for Technical Operations teams, ensuring consistent execution of delivery standards, effective resource planning, and alignment with organizational priorities.

The TOM is responsible for driving operational performance through project delivery, quality assurance, productivity, margin management, and talent development. They partner closely with Sales, Regional/Area Managed Services, and Operations leadership to support revenue growth, improve customer outcomes, and ensure scalable, repeatable project delivery. All decisions are made within approved business plans, budgets, policies, and procedures, while actively modeling and reinforcing the company’s core values.

What you will be doing:

• Own and manage the fiscal year operating plan, including workforce (FTE) planning, fixed assets, and training investments required to support current and future business needs.
• Accountable for overall departmental financial performance, achieving or exceeding budgeted revenue, gross margin, and net income targets
• Review contract documents in collaboration with Sales, Engineering, Delivery, and customers prior to order processing to confirm scope, technical feasibility, schedules, and margin targets can be successfully delivered.
• Assign project managers and/or delivery leaders and coordinate the scheduling of resources to meet quality, service, and profitability objectives
• Partner with Sales through joint customer engagement to promote engineering services, implementation, and managed service offerings that support business growth.
• Foster a high‑performance culture by setting clear expectations, coaching team members, recognizing achievement, and addressing performance or conduct issues as needed.
• Ensure technical services personnel receive appropriate training aligned to individual development plans and performance goals to maintain expertise in supported products and solutions.

What you'll bring to assure your success:

• Proven experience leading a professional service, project delivery, or operations teams within a project based or services driven environment.
• Proven ability to oversee large teams, offering guidance, managing performance, and supporting talent growth.
• Demonstrated experience with Profit & Loss accountability, including ownership of operating budgets, forecasting, revenue production, cost control, and margin performance
• Understanding of key operational and financial metrics, including utilization, productivity, labor efficiency, margins, and overall business unit performance.
• Experience working directly with customers and guiding technical teams through design, integration, project delivery, and ongoing service engagements.
• Sound judgment, strong communication skills, and the ability to balance customer requirements, operational constraints, and financial objectives.
• CTS, CTS-I, CTS-D or additionally preferred certifications of PMI, PMP or ITIL certifications are key to this position.

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.