Enterprise Program Manager

FORTÉ, Inc.; Minneapolis, Northern (MN, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Vision & Dental

HSA & FSA

Life & Disability Insurance

401(k) with match

ESOP

Tuition reimbursement

EAP

Paid time off

Job summary

FORTÉ seeks a Program Manager to ensure a consistent enterprise experience as we deliver our services directly and through partners. You will align communications, manage billing and documentation, and act as the primary liaison for enterprise customers and the sales team.

You will lead a team, interpret engineering schematics, and ensure design intent is clearly conveyed to customers and colleagues, with PMP and CTS/ITIL credentials preferred.

Qualifications

• Experience in managing AV, Digital Signage, Unified Communications or Building Technology projects.
• Experience leading a team.
• Ability to interpret engineering schematics and communicate design intent to customers and team members.

Responsibilities

• Ensure consistency in communications and adherence to customer and FORTÉ standards.
• Ensure billing, documentation, tracking and other correspondence is delivered to customers accurately, on-time and to formats agreed upon.
• Partner with the enterprise sales representative to serve as the primary point of contact for customers and lead KPI data collection for QBRs and other touchpoints.

Skills

Project management

Team leadership

Communication of design intent

Stakeholder management

Education

PMP Certification

CTS AVIXA

ITIL

Job description

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

What You Will Be Doing

The Program Manager’s primary objective is to ensure a consistent experience for our enterprise customers as FORTÉ delivers our portfolio of services directly and through trusted partnerships, including our Global Presence Alliance.

• Ensure consistency in communications and adherence to our customer and FORTÉ standards
• Ensure billing, documentation, tracking and other correspondence is delivered to our customer accurately, on-time and to the mutually agreed upon formats.
• Partner with the enterprise sales representative to serve as a primary point of contact for our customers and leads the accumulation of KPIs and other key customer data provided during Quarterly Business Reviews (QBRs) and in other customer touchpoints.

What You Bring to Assure Success:

• Previous experience in project management of AV, Digital Signage, Unified Communications or Building Technology projects. Program Management preferred.
• Experience leading a team.
• Ability to interpret engineering schematics and to communicate design intent to customers and team members.
• PMP Certification preferred.
• Industry certifications are a plus: CTS AVIXA, ITIL

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership

At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.