Technical Operations Manager
JLL
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Benefits offered by this job
Job summary
JLL in Charlotte, NC seeks a Technical Operations Manager to lead the Global Support Center's 24/7 facility operations across multiple sites. You will drive incident management, resource planning, and strategic initiatives to ensure operational readiness while guiding a diverse team.
This role focuses on building automation, safety, and continuous improvement, with quarterly reviews, training programs, and strong client relations.
Qualifications
- Bachelor’s degree in Engineering, Facilities Management, or related field
- 5+ years of facility management experience with 5+ years in leadership roles
- Advanced knowledge of Building Automation Systems, fire safety systems a plus, and critical infrastructure
- Proven experience in incident management, emergency response, and crisis leadership
Responsibilities
- Lead comprehensive daily operations across multiple Global Support Centers ensuring 100% operational readiness
- Drive incident management events with systematic Root Cause Analysis implementation
- Oversee 24/7 operations through dynamic shift management and proactive resource allocation
- Manage complex client relationships and coordinate real-time event responses across multiple facility systems
Skills
Education
Tools
Job description
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Technical Operations Manager serves as the strategic leader and operational backbone of JLL’s Global Support Center (GSC), orchestrating complex 24/7 facility operations across multiple sites while driving team excellence through innovative leadership and continuous improvement initiatives. This role demands an exceptional individual with a great attitude, optimistic approach, and out-of-the-box thinking to navigate the dynamic challenges of critical facility management while fostering team cohesion, growth, and development.
- Lead comprehensive daily operations across Arizona, North Carolina, and Pennsylvania Global Support Centers ensuring 100% operational readiness
- Drive incident management events with systematic Root Cause Analysis implementation
- Orchestrate seamless 24/7 operations through dynamic shift management and proactive resource allocation
- Manage complex client relationships and coordinate real-time event responses across multiple facility systems
- Inspire and develop a team of professionals through strong team leadership skills and mentoring
- Implement innovative training programs including comprehensive 90-day new hire development and ongoing competency enhancement
- Foster team cohesion and growth through creative problem-solving approaches and collaborative leadership strategies
- Conduct performance management, recognition programs, and career development planning with an optimistic, solution-focused mindset
- Partner with fellow GSC managers to champion a collaborative environment where the strongest ideas drive operational excellence regardless of source.
- Oversee Building Automation Systems (BAS), Siemens Fire Panels, radio communications, and Video Teleconferencing infrastructure
- Drive continuous improvement through out-of-the-box thinking in operational efficiency and technology utilization
- Manage comprehensive quality assurance programs with monthly audits across multiple operational categories
- Coordinate advanced technical support for workstations, systems integration, and infrastructure maintenance
- Execute quarterly business reviews and annual strategic planning initiatives
- Maintain extensive reporting systems for executive leadership including monthly Director reports and performance analytics
- Drive safety and regulatory compliance initiatives
- Morning facility readiness and infrastructure assessment
- Incident leadership with comprehensive escalation management
- Proactive building monitoring and critical space tours
- Real-time coordination of contractors, technicians, and operational teams
- Weekly engineering meetings, staff development sessions, and comprehensive reporting
- Bi-weekly quality audits and certification monitoring
- Monthly training programs, expense management, and performance reviews
- Quarterly strategic planning and annual team performance management
- Provide after-hours escalation support Monday-Friday (7 PM - 6 AM)
- Weekend and holiday coverage with 2-hour response time requirements
- Emergency coordination for building shutdowns and critical system failures
- Exceptional attitude and optimistic approach to complex operational challenges
- Proven team leadership skills with demonstrated ability to inspire and develop diverse teams
- Creative, out-of-the-box thinking that drives innovation in operational processes and team development
- Strong emotional intelligence with ability to maintain team morale during high-pressure situations
- Bachelor’s degree in Engineering, Facilities Management, or related field preferred, but not required
- Preferred 5+ years of facility management experience with 5+ years in leadership roles
- Advanced knowledge of Building Automation Systems, fire safety systems a plus, and critical infrastructure
- Proven experience in incident management, emergency response, and crisis leadership
- Demonstrated success in 24/7 operations management and shift coordination
- Experience with comprehensive quality assurance program development and implementation
- Advanced skills in training program design and team development
- Proficiency in multiple technology platforms and systems integration
This role offers the opportunity to shape critical infrastructure operations while developing exceptional leadership capabilities in a fast-paced, high-impact environment. The successful candidate will drive organizational excellence through innovative thinking, team development, and operational optimization while building lasting client relationships and advancing their career within JLL’s dynamic facilities management organization.
The position provides significant growth potential for proven leaders who thrive on complex challenges, enjoy developing others, and possess the optimistic mindset and creative problem-solving abilities necessary to excel in critical facility operations management.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
On-site - Charlotte, NC
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.
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