Technical Operations Leader — Delivery & Growth

Colonial Group

Urbandale (IA)

On-site

USD 110,000 - 170,000

Full time

3 days ago

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Job summary

Colonial Group seeks a Technical Operations Manager in Urbandale, IA to lead technical operations and ensure delivery standards align with strategic priorities. You will steer revenue growth, manage budgets, and drive scalable project delivery across client engagements.

The role requires driving operational performance through project delivery, quality assurance, productivity, and talent development, partnering with Sales and Operations leadership to optimize outcomes and margins.

Qualifications

Proven experience leading professional service, project delivery, or operations teams.
Experience overseeing large teams with performance management.
Profit & Loss accountability with operating budgets, forecasting, revenue, cost control, and margin performance.
Understanding of utilization, productivity, labor efficiency, margins, and overall business unit performance.
Experience working directly with customers and guiding technical teams through design, integration, project delivery, and ongoing service engagements.
Sound judgment, strong communication skills, and the ability to balance customer requirements, operational constraints, and financial objectives.
CTS, CTS-I, CTS-D or PMI, PMP or ITIL certifications are preferred.

Responsibilities

Own and manage the fiscal year operating plan, including workforce (FTE) planning, fixed assets, and training investments.
Accountable for overall departmental financial performance, achieving or exceeding budgeted revenue, gross margin, and net income targets.
Review contract documents in collaboration with Sales, Engineering, Delivery, and customers prior to order processing to confirm scope, technical feasibility, schedules, and margin targets can be successfully delivered.
Assign project managers and/or delivery leaders and coordinate the scheduling of resources to meet quality, service, and profitability objectives.
Partner with Sales through joint customer engagement to promote engineering services, implementation, and managed service offerings that support business growth.
Foster a high‑performance culture by setting clear expectations, coaching team members, recognizing achievement, and addressing performance or conduct issues as needed.
Ensure technical services personnel receive appropriate training aligned to individual development plans and performance goals to maintain expertise in supported products and solutions.